Randy G

Hardworking professional with experience in sales and customer service. Excellent communicator with strong interpersonal and problem-solving skills. Proven ability to build relationships with customers, identify needs and provide comprehensive insurance coverage.

Licensed Insurance Producer - Globe Life/American Income Life - Walnut Creek, CA

(2025-01 - 2025-12)

• Identified gaps in existing coverage and recommended additional services to meet customer needs.
• Provided policy reviews and suggested additions or other changes.
• Attended training courses and workshops to gain additional industry knowledge.
• Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
• Calculated quotes and educated potential clients on insurance options.

Customer Service Representative - Conduent Business Services - San Francisco, CA

(2019-02 - 2024-09)

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Resolved customer complaints with empathy and understanding.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Noted all customer interactions in Vector to maintain accuracy, track requests, and operation service requests.

Operations Assistant - Naser Distributors - San Jose, CA

(2010-06 - 2018-09)

• Managed day-to-day business operations with effective workflow coordination.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Assisted operations manager with planning of routine operations and at special projects.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• Managed all accounts receivable duties, invoicing and researching the accuracy of all chargebacks and issuing credits.
• Keyholder. Responsible for putting together and transporting daily deposits averaging $250k.

Timeshare Sales Representative - Wyndham Destinations - San Francisco, CA

(2002-02 - 2009-01)

• Conducted sales presentations to prospects with interest in vacation ownership, averaged 12% closing.
• Maintained consistent presence and awareness on sales floor to assist closing managers.
• Served client needs while generating referral leads.
• Awards recognition for superior sales performance, at corporate, regional and local sales levels.
• Engaged with customers to promptly and effectively build rapport and lasting relationships.
• Retained excellent client satisfaction ratings through outstanding service delivery.

Bachelor of Science (B.S.) - Business Administration and Marketing - San Jose State University