Customer service
Send a job offer directly to this candidate
Organized, self-motivated, and results-oriented professional with sound decision making ability required to complete tasks accurately in a rapid paced environment. Excellent communication and problem resolution skills. Able to assess situations, analyze options, and achieve desired results. Poised and competent with a demonstrated ability to transcend cultural differences.
Customer service - Citi Bank - AZ
(2022-01)
Some of my tasks include but not limited to help clients over the phone with any questions regarding with their credit cards. I assist clients with making payments, reviewing account activity, Fraud, late / interest fees. If needed I send out copies of their statements. Also help clients with online access.
Sales Associate / supervisor - Ross Dress for Less - AZ
(2014-01 - 2021-12)
Responsible for all sales activities and sales associate job duties, from greeting customers, Answering questions and offering assistance. Responsibilities also include keeping the sales Floor clean and stocked with merchandise. Also process payments by totaling purchases; Processing checks, cash, and credit card payments.
Human Resources Assistant - Army Air Force Exchange Services - AZ
(2010-01 - 2019-12)
Prepared and processed various employment and insurances/benefits, documents, Worksheets, letters, forms and correspondence related to the overall Human Resources Function. Reviewed applications, interviewed applicants, processed referrals and in-process Applicants for employment. Reviewed data for accuracy, completeness and clarity; used Various system applications/hardware/software.
Visitor Use Assistant (Fee Collections) Emergency Hire - Saguaro National Park - Tucson, AZ
Services Operations Clerk - Navy Exchange - North Island, Coronado, CA
(2009-05 - 2010-05)
Performed a wide variety of clerical, support, and administrative duties for multiple Services Operations. Prepared supplemental Reports of Goods Received for all assigned Services Departments. Collected data from departments and prepared monthly reports for accrual and journal vouchers. Provided the Accounting Department with input on adjustments, repairs, deposits, and payments.
Responsible for Store Purchase Orders to include: Flower Shop, Beauty Shop, Barber Shop, Souvenir Shop, Tailor Shop and Optical Shop. Collected monthly commissions from vendors. Prepared and submitted paperwork for vendors to have base access. Prepared paperwork for vendor background checks. Insured food vendors followed safety food code regulations. Extensive customer relations experience. Responsible for calculating commissions on a biweekly basis for payroll input.
Chargeback Clerk - Navy Exchange - North Island, Coronado, CA
(2006-05 - 2009-05)
Performed a variety of duties to include: prepared documentation for the movement of damaged, misdirected, returned, or defective merchandise to vendor or manufacturer for credit. Maintained records, logs and files on all actions processed. Prepared documentation on items to be shipped to vendor or manufacture.
Ensured merchandise to be shipped was properly packed and weighed; checked address labels against merchandise for accuracy of destination and return authorization. Assisted with the annual inventory by preparing and researching documents pertaining to outstanding merchandise as well as matching inventory counts and documents to control sheets. Performed on the job training for 5 new employees and cross training for 3 others.
Lead Sales Clerk - Navy Exchange - Point Mugu, Ventura, CA
(2005-02 - 2006-04)
Responsible for ensuring customers received the highest level of service minimizing complaints, and building loyalty. Substantial experience in customer service, cash handling, and register use. Made sure prices were correct and merchandise was properly stocked on sales floor and that Plan-O-Grams were up to date.
Responsible for end of day running of totals sales and bank deposit. Interviewed, screened, and recruited job applicants in order to fill existing job openings. Areas of responsibility were Frontlines, Electronics, and Food Services.
