Raquel Marshall

Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.

CAREGIVER at Elite Health Solutions (2026-01 – Present)

• Provided compassionate support to clients in daily living activities, enhancing overall quality of life.
• Assisted with medication management and health monitoring, ensuring compliance with care plans.
• Developed personalized care plans based on individual needs and preferences to promote wellness.
• Maintained accurate documentation of client progress and reported changes in condition to healthcare teams.
• Implemented safety measures and infection control practices, minimizing risks for clients and staff.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

INSURANCE AGENT at Red River Insurance Agency (2022-08 – Present)

• Developed customized insurance policies to meet client needs and enhance satisfaction.
• Conducted thorough risk assessments to identify coverage gaps and recommend solutions.
• Managed client relationships, ensuring timely communication and addressing inquiries effectively.
• Managed over 30 customer calls per day and increased sales by 10%
• Educated clients on policy details, coverage options, and claims procedures for informed decision-making.
• Implemented feedback mechanisms to continuously refine service delivery and increase client retention rates.
• Built strong relationships with clients through consistent communication and excellent customer service.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

MEDICAL ASSISTANT at North Market Chiropractic (2022-02 – 2023-01)

• Assisted in patient intake processes and maintained accurate medical records.
• Coordinated appointment scheduling, ensuring optimal patient flow and minimal wait times.
• Administered routine clinical procedures, enhancing patient comfort and care quality.
• Collaborated with chiropractors to develop personalized treatment plans for patients.
• Sanitized, restocked, and organized exam rooms and medical equipment.

CUSTOMER SERVICE REPRESENTATIVE at Teleperformance USA (2021-05 – 2022-02)

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Managed high-volume calls while maintaining accuracy in data entry and record-keeping.
• Developed process improvements to streamline workflow and reduce response times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

SALES AND SERVICE AGENT at National General Insurance Company (2015-11 – 2021-05)

• Managed customer inquiries via phone and email, ensuring timely resolution of insurance-related issues.
• Processed policy changes, endorsements, and cancellations with precision and attention to detail.
• Collaborated with underwriting teams to streamline claims processing and improve response times.
• Implemented quality assurance measures to ensure compliance with industry regulations and company standards.
• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Developed standard operating procedures for handling complex claims, resulting in increased operational efficiency.
• Provided training and mentorship to new service agents, enhancing team performance and knowledge retention.
• Maintained high customer satisfaction standards to meet or exceed targets. Worked with many other companies in different states to insure policy retention and increased sales

Bachelor of Science in HR Management – Southern New Hampshire University (2027-10)

Associate of Science in Business Administration And Management – Remington College (2021-02)