Rasheema Clarke

Detail-oriented administrative professional with extensive experience in high-volume customer service, scheduling, and data management. Proven ability to manage multiple priorities, coordinate communication, and maintain accurate records in fast-paced environments.

Keyholder at Lovepop (2023-08 – Present)

Manage high-volume daily interactions and administrative operations

• Manage high-volume daily interactions, providing accurate information and resolving inquiries in a fast-paced environment
• Maintain detailed records of daily revenue, shipments, and deposits using Excel tracking systems, improving data accuracy by 10%
• Support daily operations, including opening/closing procedures, ensuring organization and compliance with company standards
• Coordinate communication between team members to maintain workflow efficiency across multiple locations
• Handle financial documentation and deposits with 100% accuracy
• Prioritize tasks effectively while balancing customer service, operational needs, and administrative responsibilities
• Analyze customer feedback and contributed to process improvements and product updates

Keyholder at Framebridge (2024-12 – 2025-12)

Managed high-volume customer interactions and order coordination

• Managed high-volume customer interactions (30+ daily) via phone, email, and in-person while maintaining accuracy and professionalism
• Coordinated order tracking, documentation, and customer notifications to ensure timely service completion
• Maintained detailed electronic records using CRM systems, ensuring accuracy and organization of customer information
• Processed incoming inventory (50+ items multiple times weekly) with 100% accuracy
• Implemented follow-up communication processes, improving customer engagement and workflow efficiency
• Resolved customer concerns promptly, ensuring a positive experience and maintaining service standards
• Supported multi-location operations, ensuring consistency in communication and service delivery

Administrative Assistant at Angelo David Salon (2022-01 – 2024-01)

Managed high-volume scheduling and customer coordination

• Managed high-volume scheduling, check-ins, and customer coordination, reducing wait times and improving overall flow
• Handled 30+ daily interactions via phone, email, and in person with a high level of accuracy and professionalism
• Maintained organized records of appointments, services, and transactions using POS and internal systems
• Supported daily administrative operations, including data entry, inventory tracking, and order management
• Assisted with resolving scheduling conflicts and service issues to maintain smooth operations
• Coordinated communication between staff and clients to ensure timely service delivery

Customer Service Representative Lead at Monsieur Touton (2017-08 – 2022-01)

Managed high-volume inquiries and accounts receivable processes

• Managed 100+ daily inquiries, ensuring accurate communication and timely resolution of issues
• Maintained and updated customer accounts, ensuring data accuracy and completeness
• Coordinated order processing, delivery scheduling, and logistics communication across teams
• Led accounts receivable processes, including invoice reconciliation, payment tracking, and discrepancy resolution
• Improved operational efficiency by implementing process improvements and system corrections
• Collaborated with internal teams to ensure accurate documentation and smooth workflow operations
• Demonstrated strong attention to detail while handling financial and customer data

Bachelor of Science in Fashion and Textiles – State University of New York (SUNY) College of Oneonta (2016)