Data Entry/Customer Service Specialist - Walmart - Greensboro, NC
(2022-04)
- Implemented data validation techniques, minimizing errors by 20%.
- Managed high-volume data with 99% accuracy, ensuring reliability.
- Streamlined data entry processes, boosting efficiency by 30%.
- Ensured timely and accurate delivery of packages to designated locations.
- Communicated effectively with customers regarding delivery status and issues.
- Managed and updated shipment tracking, logistics records, and driver manifests for supply chain.
HR Claims Processing Specialist - United States Postal Service - Greensboro, NC
(2020-04 - 2025-08)
- Executed audits for USPS employee records in SAP, correcting discrepancies to uphold federal compliance and decrease fine exposure by 15%.
- Analyzed and resolved personnel issues linked to programs using Microsoft Excel.
- Supplied essential updates on benefits, retirement plans, and FMLA claims.
- Researched and resolved personnel-related issues, ensuring compliance with HR policies and SLA regulations.
- Processed claims for death benefits, workers compensation, and leave of absence.
- Performed staff work supporting compensation, benefits, selection, and job bidding processes.
Reservation Data Entry Specialist - Greensboro Transit Authority - Greensboro, NC
(2016-06 - 2020-12)
- Achieved recognition for outstanding performance in data management.
- Expertly managed high-volume reservation data entry with 99% accuracy.
- Enhanced customer satisfaction through timely and precise data handling.
- Utilized CRM software to track and analyze reservation trends effectively.
- Maintained organized records, ensuring compliance and easy access.
- Analyzed data trends, optimizing reservation strategies.
