RaShonda Blatch

I am a highly motivated and results-driven professional with plenty of work experience. I'm seeking to make an impact by increasing growth within the City of Miami Beach. Since my employment with the City of Miami Beach I have been extremely successful at problem solving in an effective and creative manner. These skills along with being able to multitask allow me to provide excellent customer service to customers and co-workers.

Building Permit Services Manager - City of Miami Beach - Miami Beach, FL

(2010-09)

• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Identified, reviewed, and applied policies and procedures.
• Developed and initiated projects, managed costs, and monitored performance.
• Supervised 10 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.

PERMIT CLERK II - City of Miami Beach - Miami Beach, FL

(2006-09 - 2010-09)

• Updated documents such as municipal codes and city charters.
• Created documents with applicant information and verified data against Customer Application and permitting system.
• Informed customers of additional steps needed to obtain permits.
• Updated Contractor Licenses information using Permitting system.
• Assist with training new staff on permitting system and procedures.
• Provide excellent Customer Service to customers and staff.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Permit Clerk I - City of Miami Beach - Miami Beach, FL

(1999-12 - 2006-09)

• Updated documents such as municipal codes and city charters.
• Created documents with applicant information and verified data against Customer Application and permitting system.
• Informed customers of additional steps needed to obtain permits.
• Updated Contractor Licenses information using Permitting system.
• Provide excellent Customer Service to customers and staff.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Clerk Typist - City of Miami Beach - Miami Beach, FL

(1998-03 - 1999-12)

• Completed basic calculations and formulas to verify data accuracy prior to entry.
• Verify data enter database by reviewing, correcting and deleting data.
• Entered data into databases in alphabetic and numerical order.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Process Sanitation (Dumpster) permits
• Schedule Inspections for Permits and Complaints
• Process Payroll for Sanitation

Business - Florida Memorial University

Miami Dade College

High School Diploma - Miami Central Senior High School (1992-06)