Customer Experience Lead / Marketing at Crap Eyewear (2022-08 – 2024-09)
- Delivered high-volume customer support across email, chat, and in-person channels, maintaining strong satisfaction and response times
- Resolved order issues, returns, and inquiries using Shopify and Gorgias, improving workflow efficiency
- Analyzed customer feedback and communicated insights to internal teams to inform product and service improvements
- Supported marketing initiatives through social media monitoring and UGC brand alignment
Server at Companion (2024-08 – 2025-10)
- Managed multiple tables in a fast-paced environment while maintaining accuracy and high service standards
- Coordinated with kitchen and front-of-house teams to ensure efficient service flow
- Trained and onboarded new team members, contributing to improved team performance
- Supported event coordination and VIP guest experiences
Site Manager at COVID Testing Today (2021-01 – 2021-08)
- Oversaw daily site operations, ensuring efficient patient flow and accurate data collection
- Coordinated scheduling and check-in processes for high-volume patient intake
- Acted as liaison between clinical staff, admin teams, and vendors to maintain operational consistency
- Handled high call volumes and guest inquiries with professionalism and efficiency
Assistant Facilitator at Dept. of Parks and Recreation (2017-05 – 2018-08)
- Led youth programs and coordinated community events
- Organized schedules, activities, and field trips with external partners
- Maintained consistent communication with families and stakeholders
Sales Associate at Vera Bradley (2012-06 – 2015-05)
- Delivered personalized customer service and product recommendations
- Executed visual merchandising and in-store displays
- Supported store operations, including opening/closing and event setup
