Ray A Rodriguez

Established strong client relationships through effective communication and a commitment to organizational missions. Experienced in healthcare with expertise in venipuncture and blood collection, ensuring patient comfort and procedural accuracy. Proven leadership as a Phlebotomy Supervisor, overseeing teams and maintaining compliance with safety protocols. Skilled in training staff, optimizing workflows, and enhancing patient education and specimen handling practices.

OFFICE MANAGER - San Antonio Medical Partners - San Antonio, TX

(2026-04)

• Coordinated daily office operations and maintained a welcoming environment.
• Managed scheduling and appointments for medical staff and patients.
• Oversaw inventory management of medical supplies and office materials.
• Facilitated communication between departments to ensure efficient workflow.
• Assisted in onboarding new employees by providing training and resources.
• Developed office policies to improve efficiency and compliance with regulations.

PHLEBOTOMY SUPERVISOR - Diabetes & Glandular Disease Clinic - San Antonio, Texas

(2023-09 - 2026-04)

A Phlebotomy Supervisor at a clinic such as DGD Clinic has a dual role, blending hands-on expertise with leadership responsibilities to ensure the efficient and compliant operation of the phlebotomy services. Key responsibilities include:

• Supervising Daily Operations: Overseeing the daily activities and workflow of the phlebotomy team to ensure efficient patient flow and accurate specimen collection across all shifts.
• Scheduling and Staffing: Creating and managing staff schedules and assignments to ensure adequate coverage and meet operational needs efficiently, while also monitoring overtime.
• Inventory Management: Maintaining an adequate stock of phlebotomy supplies and equipment, ordering new items as needed, managing the budget for supplies, and ensuring all equipment is properly maintained and calibrated.
• Problem-Solving: Handling operational issues, resolving bottlenecks, addressing equipment problems, and managing high patient volumes effectively.
• Documentation and Record Keeping: Ensuring timely and accurate documentation of patient interactions and sample collections in the Electronic Health Records (EHR) or Laboratory Information Systems (LIS).
• Training and Development: Serving as a primary instructor for new hires and providing ongoing training and professional development opportunities for existing staff on proper venipuncture techniques, safety protocols, and new procedures.
• Performance Management: Monitoring and evaluating team performance, providing coaching and constructive feedback, and conducting performance reviews.
• Mentorship and Guidance: Providing leadership and mentorship to the team, fostering a collaborative work environment, and acting as a resource for less experienced staff.
• Conflict Resolution: Addressing and resolving conflicts or disciplinary issues among team members promptly and professionally.
• Quality Control: Implementing and enforcing quality control and assurance measures, regularly auditing collection processes, and analyzing data to identify trends and prevent errors.
• Regulatory Compliance: Ensuring strict adherence to all safety and infection control policies and procedures, as well as federal, state, and local regulations (e.g., OSHA, CLIA, HIPAA).
• Policy Development: Creating and implementing new phlebotomy policies and procedures for the team in collaboration with laboratory management.
• Handling Escalated Issues: Addressing patient and provider complaints, concerns, or issues related to phlebotomy services with professionalism and empathy.
• Direct Patient Interaction: Assisting with difficult blood draws or complex cases when necessary.
• Interdepartmental Collaboration: Liaising and collaborating with laboratory staff, physicians, and nursing staff to optimize collection processes and improve overall patient care and outcomes.

LABORATORY MANAGER - iGenomeDx Inc. - San Antonio, United States

(2019-05 - 2023-09)

• Managing Inventory log for lab and supplies room and logging daily received packages, facilities and location
• Preparing kits, keeping yearly logs of shipping and receiving all patient samples for testing.
• Reviewing every test requisition for pre-analytical identification and missing information.
• Contacts account facilities for missing information, updates and maintains sample compliance.
• Preparing lab inventory checklist and calendar in consultation with laboratory owners for monthly QC checks.
• Reviews documents for prior-authorization, adheres to the guidelines for submission.
• Manages employee usage of computers and user credentials for HIPAA compliance.

PHLEBOTOMIST/SPECIMEN COLLECTOR - ACCU Reference Medical Laboratory - San Antonio, United States

(2014-08 - 2018-10)

• Performs daily phlebotomy activities of patient service center (PSC).
• Mobile and in-office phlebotomy (IOP) accurately and on time.
• Performs with confidence, both the specimen collection and processing duties, following established procedures.
• Demonstrates organizational commitment and promotes a positive image to patients, clients and employees.
• Records and maintains all orders and documentation.

PHLEBOTOMIST/LAB TECH - DABAS Cancer Institute - San Antonio, United States

(2006-06 - 2012-08)

• Served as a key member of interdisciplinary healthcare team for a fast pace oncology medical practice.
• Collected patient blood, urine and vitals in a safe sanitary manner for diagnostic testing by using, calibrating and maintaining a Beckman Coulter blood analyser.
• Assisted two medical doctors and an RN team in ensuring optimal patient care and proper functioning of the chemotherapy room.
• Educated patients and family members with chemotherapy regimens and expectations.
• Started intravenous therapy through vein, port and or PICC line.
• Assisted with preparation, administering a local anaesthetic, and the collection of bone marrow biopsy for diagnosing purposes.
• Collected vitals and testing results for patients to discuss with doctors.
• Received a passing score with the state of Texas Health and Human Services and CLIA for four oncology laboratories.

14ECHO10 PATRIOT MISSILE OPERATOR - US Army - San Antonio, United States

(2000-01 - 2004-01)

• Completed Basic training at Fort Sill Lawton, Oklahoma
• Graduated through a 26-week advanced individual training course at Fort Bliss El Paso, Texas
• Conducted live and simulation war time training and stationed at Babenhausen Germany and Warsaw Poland.
• Served in Operation Iraqi Freedom while deployed to Bahrain in 2003.
• Honourably discharged.

AAS - Network System Administration - ITT Technical Institute, San Antonio, Texas (2013-12)

Phlebotomy/EKG - SACMDA, San Antonio, Texas (2005-12)

High School Diploma - Southside ISD, San Antonio, Texas (1999-01)

Time Management and Organizational skills training - Alamo Colleges, San Antonio, Texas