Ray Ramos
In-House Associate/Services Team Lead
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About
Aide in training new employees to ensure excellent customer service Answering phones and resolving customer queries Act as a liaison to manufacturers to manage customer warranties
Experience
In-House Associate/Services Team Lead at PGA Tour Superstore (2022-03 – Present)
- Aide in training new employees to ensure excellent customer service
- Answering phones and resolving customer queries
- Act as a liaison to manufacturers to manage customer warranties
- Leading new employees in adhering to and enforcing company policies
- Providing in-depth product knowledge to ensure customers are finding the correct products
Shoutcaster at Collegiate Sports Management Group (2020-07 – Present)
- Lead Shoutcaster for ECAC collegiate VALORANT tournaments
- Conduct pre-match and post-match interviews
- Create content for Twitch broadcast
Social Media Manager at Cutting Edge Sports Management (2020-01 – Present)
- Create content and host live stories to interact with the fanbase regularly
- Provide live updates during game day and behind the scenes
- Perform administrative duties as necessary, such as reviewing resumes and conducting interviews
Assistant store manager at Sherwin Williams (2023-10 – Present)
- Lead a team of 3 employees
- Problem solving skills
- Customer service
- Quick decision making
Project Manager at Apex Concepts (2020-09 – 2021-03)
- Motivated, coached, and developed teams to exceed sales targets and profitability
- Drove the team to ensure customer service standards were upheld by ensuring expert product knowledge, self and team were up to date with the latest promotions, and company policies were adhered to
- Lead efforts to grow new business in the market, acting upon commercial opportunities and implementing the corporate strategy
- Recruited, interviewed, and referred qualified applicants for entry-level positions; offered and declined positions to candidates
Education
Bachelor of Science in Business Administration – Caldwell University, School of Business and CIS (2020-05)
Sports Management – Caldwell University (2020-05)
Baseball Team – Caldwell University (2016-08 – 2020-05)
