Rayan Khachfe

Motivated and detail-oriented Customer Service Professional with strong experience supporting customers through digital, phone, and live chat channels. Known for excellent communication, empathy, and problem-solving skills. Proven ability to manage multiple priorities independently in remote environments. Seeking a fully remote role where I can contribute to a positive customer experience and build lasting client relationships.

Customer Service Representative (Remote) - Freelance / Contract Roles - Remote

(2021-01)

• Delivered responsive and empathetic customer support via chat, email, and phone.
• Assisted customers with order inquiries, troubleshooting, and account management.
• Maintained accurate records in CRM systems while managing multiple cases.
• Resolved customer issues efficiently, maintaining a 95% satisfaction rate.
• Collaborated virtually with remote teams to improve service processes.

Guest Services Associate - Various Hospitality Roles

(2019-01 - 2021-12)

• Supported guests in fast-paced environments, ensuring satisfaction and efficiency.
• Handled check-ins, inquiries, and conflict resolution with professionalism.
• Developed strong interpersonal and multitasking skills applicable to remote work.

Teaching Assistant / Tutor - Independent / Volunteer Work

(2018-01 - 2019-12)

• Provided one-on-one academic support for students in English and general studies.
• Enhanced communication and time management while working independently.

Associate of Arts in General Studies - General Studies