Rayan Khachfe
Open to Remote Opportunities
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About
Motivated and detail-oriented Customer Service Professional with strong experience supporting customers through digital, phone, and live chat channels. Known for excellent communication, empathy, and problem-solving skills. Proven ability to manage multiple priorities independently in remote environments. Seeking a fully remote role where I can contribute to a positive customer experience and build lasting client relationships.
Experience
Customer Service Representative (Remote) - Freelance / Contract Roles - Remote
(2021-01)
- Delivered responsive and empathetic customer support via chat, email, and phone.
- Assisted customers with order inquiries, troubleshooting, and account management.
- Maintained accurate records in CRM systems while managing multiple cases.
- Resolved customer issues efficiently, maintaining a 95% satisfaction rate.
- Collaborated virtually with remote teams to improve service processes.
Guest Services Associate - Various Hospitality Roles
(2019-01 - 2021-12)
- Supported guests in fast-paced environments, ensuring satisfaction and efficiency.
- Handled check-ins, inquiries, and conflict resolution with professionalism.
- Developed strong interpersonal and multitasking skills applicable to remote work.
Teaching Assistant / Tutor - Independent / Volunteer Work
(2018-01 - 2019-12)
- Provided one-on-one academic support for students in English and general studies.
- Enhanced communication and time management while working independently.
Education
Associate of Arts in General Studies - General Studies
