Raykell Foster

AI-native IT operations and systems engineer with 20+ years of experience supporting high-growth, distributed organizations through rapid change, scaling identity, endpoint, SaaS, and security operations. Experienced building scalable workflows with automation and AI-assisted tooling, improving incident response, strengthening security controls, and advocating for responsible AI-tool adoption through clear operational standards.

Information Security Analyst - GeorgeJon - Remote

(2025-09 - 2026-08)

• Supported vulnerability management and security-baseline work across four major client environments with thousands of endpoints.
• Designed and built a PowerShell-based workflow to automate Minimum Security Baseline evidence collection for approximately 80 servers, reducing a several-hour manual process to about 20 minutes and eliminating at least 10 manual steps.
• Supported Group Policy administration and ESXi baseline data collection and configuration to meet client security requirements.
• Used AI-assisted design and documentation practices to accelerate PowerShell automation development, produce clear reusable how-to guides, and train engineering teammates, enabling timely SLA delivery.

IT Operations Engineer - Remote - Remote, United States

(2021-08 - 2024-12)

• Owned IT operations, IAM, automation, endpoint management, and end-user support for 2,000+ employees and endpoints across 20+ SaaS applications in a fast-changing, high-growth environment.
• Designed and deployed Okta Device Trust using Kandji and Okta Access Requests, expanding secure self-service access for employees.
• Built an incident-management workflow using Slack, Okta Workflows, Zapier, and Notion to automate user notifications, documentation creation, and incident-team assembly for defined scenarios.
• Administered Okta as Super Administrator, including SAML, OIDC, and SCIM integrations, identity lifecycle automation, group rules, MFA policy design, and access troubleshooting; gained hands-on exposure to Terraform-based IaC for Okta configuration management using GitLab version control and CI/CD.
• Managed macOS deployment and compliance through Kandji, including provisioning, security policies, Okta-integrated access controls, and custom blueprints.

Virtual IT Manager & Systems Engineer - Solid Networks (MSP) - Salida, CA

(2020-01 - 2021-08)

• Managed IT lifecycle work, Tier 2 escalations, documentation audits, and hardware and software procurement across 20+ client environments and 1,500+ endpoints.
• Administered Entra ID / Azure AD and Microsoft 365 for multi-tenant environments, managing user lifecycle, group policies, and access control.
• Conducted quarterly business reviews and client technology audits to align operational priorities with client needs.

Systems Administrator / Team Lead - Varsity Technologies (MSP) - Modesto, CA | Onsite

(2018-08 - 2019-12)

• Led a three-person service desk team supporting 15 clients and approximately 2,000 endpoints; managed daily technical escalations with end users and onsite IT staff.
• Improved SLA performance by simplifying internal communication, reducing response and resolution time by 20%.
• Researched and deployed new technologies, created operational documentation, and responded to critical incidents and after-hours escalations to restore client services.

Network Engineer - Front Porch - Sonora, CA

(2016-02 - 2018-01)

• Designed, deployed, and maintained physical and virtual network environments for approximately 25 client organizations, including Cisco routing, switching, and wireless infrastructure.
• Supported customers and the sales team through pre-sales discovery, deployment, and ongoing maintenance, translating technical requirements into practical network solutions.
• Performed proactive monitoring, Layer 2/3 network troubleshooting, alert investigation, and root cause analysis to improve network reliability.
• Built prototypes, scripts, and internal tools to support deployment and maintenance workflows; coordinated international onsite planning for a telephone-provider onboarding with developers.

Communications Specialist - Team Lead - Toptal - Remote

(2015-07 - 2016-01)

• Led a five-person screening team evaluating developers and designers across Latin America; assessed English proficiency and technical knowledge and coordinated international interviews.

Vocational Degree - Computer Networking and Programming - Colegio Tecnico de Calle Blancos, San Jose, Costa Rica (2001)