Raymond Golestan

Operations and logistics manager with 10+ years running regulated, time-sensitive operations where shipments have to arrive on schedule and every control has to hold up to audit. Most recently ran a 24/7 high-security plant making metal payment cards for Apple and Amex, handling secured deliveries, chain of custody, and international shipping. Hires, trains, and develops supervisors, writes SOPs people actually follow, and keeps sites ready for ISO 9001, FDA, GMP, and DOT audits.

Works closely with carriers, agents, and vendors on rates, contracts, and performance, and gets to the root cause through CAPA when something goes wrong. Has shipped lithium-battery hardware under IATA dangerous goods labeling and picks up new regulated handling requirements quickly.

Supply Chain Manager - Franchise Scaling - CA

(2025-04 - 2026-04)

• Took over a dormant former manufacturing building and built it into a working operation, hiring and training the team, writing the processes, and redesigning the floor with 6S to add 50% more usable capacity.
• Wrote SOPs and service levels across fulfillment and procurement, with a written SOP for every rollout so each location got the same result, and raised order accuracy 26% by connecting Odoo with Manhattan WMS.
• Kept food packaging programs compliant with FDA and GMP for Dave's Hot Chicken, Din Tai Fung, 85°C Bakery, and Hello Kitty Cafe, and ran nonconformance, root cause, and corrective action in Odoo with suppliers in China and Taiwan.
• Managed inbound international freight and customs from China and Taiwan, lining up materials, labor, and delivery windows for restaurant and retail rollouts to hold 98% on-time delivery.
• Managed the direct delivery fleet under DOT rules and led fleet safety and risk investigations so drivers and vehicles stayed road-ready.
• Negotiated 1% to 9% reductions in UPS Next Day Air and Ground rates and reviewed carrier and vendor terms to keep freight costs within budget.
• Built a supplier scorecard rating vendors on quality, delivery, and cost, cutting sourcing guesswork by roughly 35% and making vendor decisions easy to defend.

Logistics Control Manager - IDEMIA North America - CA

(2022-08 - 2024-07)

• Owned the P&L and department budget for a 58-person, 24/7 high-security manufacturing site making metal payment cards for Apple and Amex, and rebuilt labor planning and shift scheduling around demand to save $50K a year.
• Trained and developed shift supervisors through a 1-3-1 problem-solving cadence so issues got solved on the shift, then worked with them to redesign pre-production sorting and raise outbound throughput 50%.
• Coordinated secured deliveries for high-value card production under chain-of-custody and access controls, shipping to 120+ countries while holding 99% inventory accuracy.
• Reopened Monday receiving and rebalanced carrier appointments on a single dock, raising dock availability about 25%, and managed the site's direct delivery fleet under DOT rules.
• Kept the site audit-ready under ISO 9001, PCI-DSS, GMP, and EHS, working with Quality on traceability and corrective action, and cut safety incidents 20% through OSHA programs and daily SIM board huddles.
• Owned a $400K equipment program from vendor selection through rollout, adding automated card counting that raised productivity 30% and high-pile racking that expanded storage 32%.
• Negotiated vendor contracts that saved $200K a year, recovered $1M in outstanding vendor invoices with Finance, and wrote a scorecard into the 3PL contract with penalties for performance below 90%.

Shipping Manager - Appetize Technologies / SpotOn - CA

(2017-01 - 2022-08)

• Ran kitting, shipping, and warehouse operations against a $20M operating budget, building POS kits to client spec from components sourced in Asia and cleared through customs.
• Shipped lithium-battery POS hardware with IATA dangerous goods labels and markings to meet air carrier requirements.
• Held 99% inventory accuracy across 600+ serialized SKUs under PCI-DSS and chain-of-custody controls through more than five years of fast growth.
• Planned labor and shift coverage around product launches and client installs, holding 98% on-time fulfillment without adding permanent headcount.
• Selected and managed vendors and carriers, cutting operating spend 12% while raising vendor delivery reliability from 90% to 97% and shortening lead times 15%.
• Set up an outside program to test, clean, and recertify returned equipment instead of buying new, saving about 30% on hardware with a 4-hour response time for clients.
• Led the NetSuite WMS implementation that put inventory, kit builds, and fulfillment on one system, and tracked $1M in fixed assets by serial number across 6 countries.

Center Assistant Manager - FedEx Office - CA

(2016-09 - 2017-01)

• Rebuilt the center's labor model and shift schedule around customer traffic, raising productivity 15% and cutting overtime 10%.
• Kept service levels above 95% through the peak holiday season while print and shipping volume climbed.
• Supervised, coached, and trained associates on service standards, equipment, and safe work practices, keeping work consistent across shifts and supporting the 15% productivity gain.
• Checked print jobs against customer specs before release and resolved problems on the spot, helping hold service above 95% during peak.

Bachelor of Arts - Communications - California State University, Fullerton

Lean Six Sigma Green Belt - UCLA Extension