Bekah Owen

Results-driven IT professional specializing in Procurement, Software Licensing Compliance, and IT Asset Management, with over three years of experience in license provisioning, compliance audits, software procurement, and vendor contract management. Proven ability to support end-to-end asset lifecycle processes, including intake, tracking, renewals, and true-ups, while ensuring compliance and cost optimization. Experienced in collaborating cross-functionally to streamline service desk operations, enhance asset visibility, and reduce risk.

Procurement Specialist at Infor US (2026-05 – Present)

• Engage proactively with stakeholders across all business functions - including IT, Finance, HR, Operations, Marketing and Facilities to understand and support their software and hardware requirements, providing insights and recommendations that support the organization's growth.
• Lead the process of identifying and evaluating potential IT vendors, negotiating contracts and pricing structures, and managing supplier relationships to secure the most cost-effective and value-add solutions.
• Oversee hardware procurement and lifecycle management for all departments, ensuring compatibility, warranty coverage, and compliance.
• Manage supplier relationships and performance, driving continuous improvement and ensuring alignment with organizational objectives.
• Cultivate strong, collaborative relationships with internal IT stakeholders whilst considering the requirements of finance, compliance and operational teams, ensuring alignment with Infor's procurement objectives and technology initiatives.
• Focus on alleviating contractual burdens by acting as the primary liaison for contracting and supplier relationship management, ensuring that commercial and compliance perspectives are integrated into supplier interactions.
• Drive vendor consolidation to enhance efficiency and compliance in alignment with the VMO vision.
• Utilize data analysis and reporting to monitor spend, supplier performance, and procurement KPIs.

Software Licensing Compliance Analyst (Contract) at Bank of America (2025-04 – 2026-05)

• Maintain enterprise software license data in Flexera FNMS, ensuring that procurement consumption aligns with purchased entitlements.
• Perform detailed compliance risk analyses for major vendors (Microsoft, Oracle, Cisco, etc.), identifying potential shortfalls or over-licensing; design and implement remediation strategies that minimize financial exposure, audit risk, and operational disruption.
• Lead internal true-ups and license reconciliations, consolidating entitlement and usage data to produce defensible compliance positions.
• Deliver vendor-ready reports that support audit defense and prevent penalties or unexpected cost escalations.
• Partner with Legal, Procurement, and Technology teams to validate software contracts, licensing models, and usage rights.
• Monitor and manage license renewals across the software portfolio, coordinating with stakeholders to prevent entitlement lapses, reduce redundant spend, and optimize total cost of ownership throughout the lifecycle.
• Prepare and deliver audit-ready documentation and compliance evidence to support both internal and external audit requests.
• Investigate and resolve licensing discrepancies across multiple environments, reconciling entitlements with discovered usage.
• Contribute to continuous improvement initiatives within the Flexera Software Asset Management (SAM) program, enhancing compliance reporting accuracy, and supporting the evolution of enterprise-wide asset management practices.
• Develop and maintain dashboards, KPIs, and process documentation, conducting audits to validate compliance posture, monitor software spend, and identify risk exposure.

Senior Deal Registration & Vendor Onboarding Analyst at Computacenter United States (2022-11 – 2025-04)

• Built the U.S. Deal Registration & Onboarding Team, designing and implementing team processes from scratch. Train and lead all team members while fostering a positive and motivating environment.
• Design and deliver quarterly sales training sessions, educating new hires and the existing sales teams on how to request new deal registrations or a necessary vendor onboarding using the improved systems.
• Automate key reporting functions with customized Salesforce and Power BI dashboards, saving over 10 hours of manual work monthly and improving reporting accuracy.
• Proactively handle high-priority registrations and onboarding escalations, resolving complex vendor issues, addressing compliance concerns, and ensuring business continuity.
• Manage over $85M in deal registrations annually across 60+ vendor portals, optimizing rebate claims and payment reconciliation. Work closely with finance teams and vendors to identify discrepancies and recover outstanding payments.
• Implement proactive tracking and escalation procedures, achieving a 96% deal registration approval rate. This enabled the sales teams to secure opportunities faster and eliminate competition from partners.
• Successfully onboarded 180+ vendors, generating over $150M in revenue.
• Streamlined the vendor onboarding process, reducing turnaround time by over 50% (from six weeks to two), improving operational efficiency, and boosting partner and customer satisfaction.
• Collaborate with internal and external legal teams to negotiate vendor agreements, ensuring compliance and mitigating financial and legal risks.

Senior Software Services Analyst at Computacenter United States (2023-03 – 2025-04)

• Collaborate with Sales Support and Account Managers to ensure accurate quoting and customer order fulfillment, contributing to a 31% reduction in order discrepancies.
• Implement standardized quoting and order validation processes, resulting in a 100% on-time order fulfillment rate.
• Manage procurement for software services, negotiating competitive pricing with multiple vendors, and ensuring seamless order transactions across Salesforce, Order Engine, and SAP.
• Submit purchase requisitions, process orders, and manage procurement efforts in specific categories, securing timely approvals and alignment with customer budget constraints.
• Utilize ServiceNow to administer and manage user access and software entitlements across U.S. distributor portals, ensuring compliance with internal security policies and reducing risk exposure.
• Update Distributor portal user abilities to align with each individual user's evolving business needs, enhancing operational efficiency and streamlining distributor interactions.
• Partner with leading software vendors, including Cisco, Pure Storage, and Microsoft, utilizing their portals to manage repeat orders and fulfill customer requirements.
• Track, manage, and report on all recurring software orders for the whole company, ensuring timely processing, accurate billing, and detailed performance insights.

Customer Success Analyst at Snapsheet Appraisals (2021-05 – 2022-10)

• Contacted insurance customers to assist with claim filings, providing step-by-step guidance on submitting damage photos for thorough claim documentation.
• Leveraged CRM technology to document customer engagements, ensuring 100% accuracy in data management for reporting and trend analyses.
• Optimized call management processes, achieving a 45% increase in call resolution efficiency and cutting average call time by over 50%, improving overall customer satisfaction.
• Resolved complex customer issues with a consultative approach, maintaining an average customer satisfaction score (CSAT) of 95%.
• Collaborated with the team to analyze customer data, identifying key behavioral patterns and trends that drive engagement and effectiveness of the claim calls. Overall customer satisfaction went from 43% to 97% after investigating data.
• Implemented proactive follow-up strategies, ensuring unresolved customer issues were addressed in a timely manner.
• Developed CRM training materials that resulted in improved onboarding efficiency and reduced new hire training time by three weeks.
• Established process automation opportunities that almost entirely erased the need for callbacks, which resulted in the average claim case being closed within 1-2 business days, compared to the initial 6-day timeframe.

Volunteer Income Tax Analyst at Internal Revenue Service (2019-05 – 2022-05)

• Prepared and reviewed federal and state income tax returns for diverse taxpayers, ensuring compliance with IRS regulations and minimizing filing errors. Successfully processed over 350 tax returns with a 100% accuracy rate.
• Analyzed complex tax data to identify eligible deductions, credits, and savings opportunities, helping taxpayers maximize refunds. Identified 153 clients who qualified for additional tax credits, increasing average refunds by $570 per taxpayer.
• Led and mentored junior volunteers, providing guidance on tax law application, return preparation, and client interactions, improving team efficiency and accuracy.
• Conducted detailed client interviews and provided personalized tax assistance, securing over $1.2 million in refunds for low-income taxpayers.
• Maintained up-to-date certifications and expertise in tax laws and IRS software, ensuring compliance with evolving regulations and enhancing the quality of taxpayer services.
• Educated taxpayers on financial literacy and tax planning strategies, providing guidance on proper record-keeping, future tax obligations, and eligibility for credits to improve financial outcomes for low-income households.

Restaurant & Catering Lead at Panera Bread (2019-04 – 2021-05)

• Managed and streamlined catering operations, ensuring on-time delivery and proper setup for both corporate and private events, achieving 100% on-time delivery and improved customer satisfaction.
• Built and nurtured strong client relationships, handling all transactions with care and precision. Increased client retention and acquired 30+ new clients through exceptional service.
• Addressed customer inquiries and grievances proactively, resolving issues quickly to maintain high satisfaction levels.
• Led and mentored the restaurant team, overseeing daily operations, delegating tasks, and creating a positive work environment. Reduced customer wait time from 22 minutes to 5 minutes through effective leadership.
• Developed and executed sales strategies for catering services, driving a 57% increase in catering sales in the first six months, through targeted marketing and upselling.
• Improved inventory management, reducing food waste by 60% and ensuring stock levels met demand for both catering and in-store operations.
• Collaborated with cross-functional teams to analyze customer feedback, identifying trends and areas for improvement in both catering and in-store experiences. These recommendations led to modifications in employee training, resulting in improved customer ratings.
• Managed financial operations, tracking sales and costs to ensure profitability, focusing on optimizing revenue and controlling expenses.

Bachelor of Arts in Business Administration / Marketing – Milligan University (2018 – 2023)