Raynaldo Metelus

Dependable and detail-oriented professional with 4+ years of experience in security operations, customer service, and warehouse logistics. Proven ability to maintain safe environments, resolve incidents, and deliver exceptional support to clients and teams. Strong communicator with a focus on efficiency, professionalism, and confidentiality.

Warehouse Associate - Hialeah, FL

(2025-11 - 2026-05)

Managed daily warehouse operations including receiving, sorting, and shipping of products. Ensured accuracy in inventory management, maintained a clean and safe work environment, and complied with all safety and productivity standards.

• Operated equipment such as pallet jacks and scanners to move and track goods.
• Conducted inventory counts and reported discrepancies.
• Collaborated with team members to meet shipping and daily production goals.

Hotel Security Officer (Overnight) - Hilton Miami Beach - Miami, FL

(2025-11 - 2026-04)

Provided overnight security services for guests, staff, and property. Monitored surveillance systems, conducted regular patrols, and ensured a safe and secure environment throughout the night.

• Monitored CCTV and alarm systems; responded to incidents and disturbances.
• Enforced hotel policies and safety procedures with professionalism and discretion.
• Collaborated with guests and staff with inquiries and resolved issues promptly.

Funding Specialist - Park Capital

(2025-09)

Support clients with funding inquiries, manage CRM records, and assist with application processing while maintaining confidentiality and accuracy.

• Communicate with clients to understand needs and provide funding solutions.
• Maintain accurate records and update client information in CRM systems.
• Ensure timely follow-up and excellent customer service.

Hospital Security Officer - Memorial Regional Hospital

(2024-09 - 2025-01)

Maintained safety of patients, staff, and visitors; enforced policies, responded to incidents, and completed detailed reports.

• Conducted regular patrols and monitored access points.
• Assisted with emergency situations and coordinated with hospital staff.
• Documented incidents and maintained accurate reports.

Warehouse Associate - UPS

(2024-08 - 2024-12)

Handled package loading and sorting in a fast-paced warehouse environment while following safety and productivity standards.

• Sorted and organized packages for efficient delivery.
• Followed safety protocols to ensure a secure work environment.
• Worked as part of a team to meet daily operational goals.

Security Officer - Hard Rock Stadium

(2022-05 - 2024-07)

Provided crowd control and access screening for large-scale events; responded to incidents and assisted guests professionally.

• Screened guests and enforced venue policies.
• Managed crowd flow and resolved conflicts.
• Collaborated with team members to ensure event safety.

Call Center Support Representative - Aetna

(2022-09 - 2023-03)

Managed high-volume inbound calls, documented interactions accurately, and delivered professional customer support.

• Assisted customers with inquiries and resolved issues efficiently.
• Utilized CRM systems to track and follow up on customer interactions.
• Maintained a positive and professional attitude in a fast-paced environment.

High School Diploma - Miramar High School (2017 - 2020)