Reagan Licata

Patient, cooperative, team-player, problem-solver, organized, and detail-oriented professional with strong leadership and customer service skills. Proficient in multiple software platforms and social media management. Reliable and punctual with experience in retail management, customer service, and event planning.

Key Holder at Plato's Closet (2024-05 – 2025-08)

Managed store operations including opening/closing procedures, customer service, staff supervision, and content creation.

• Performing opening and closing procedures: unlocking/locking store, setting up for business, arming/disarming security systems
• Providing customer services: assisting customers with purchases, answering questions, handling complaints, and resolving issues
• Supervising staff: training new staff, assigning tasks, and addressing employee concerns
• Operating registers, processing transactions, and balancing cash drawers
• Store Maintenance: ensuring the store is clean and organized, and monitoring for safety hazards
• Content creation across multiple social media platforms

Customer Service Representative at Best Franchise for You (2022-07 – 2024-06)

Managed outbound calls to franchise leads, maintained lead lists, and scheduled appointments with excellent time management.

• Making outbound calls to potential franchise leads following a calling script offering outstanding customer service
• Maintaining lead list, Scheduling appointments for introductory calls demonstrating excellent time management and problem-solving skills
• Following-up with prospective clients through introductory emails with collateral information
• Calendar maintenance ensuring all appointments are properly logged

Bachelor of Arts in Multimedia Studies – Florida Atlantic University (2026-05)

High School Diploma – Marjory Stoneman Douglas High School (2022-05)