Reavathi Cherukuri

IT support and infrastructure professional experienced in diagnosing software, server, application, and connectivity incidents. Skilled in systematic fault isolation, technical assistance to users and developers, monitoring, incident escalation, and documenting solutions. Strong background in Linux/UNIX, Windows Server, and enterprise application support; focused on responsive service, clear communication, and reliable operations.

Consultant Middleware Administrator at AMEX (2024-08 – 2026-08)

• Troubleshoot application, IBM MQ, server connectivity, and system performance incidents; analyze logs and configuration issues to identify resolutions and prevent recurrence.
• Monitor application and messaging infrastructure for availability, performance, and capacity; investigate alerts and operational failures.
• Perform routine maintenance, patching, updates, and backup tasks on enterprise server environments to support system reliability.
• Diagnose issues involving proxy and firewall settings, HTTPS/SSL communications, web servers, and application-server connections.
• Coordinate with development, testing, and production teams to resolve technical issues; communicate incident findings, corrective actions, and follow-up steps.
• Use Linux/UNIX shell scripting to automate operational checks, server tasks, and backup/recovery processes.

IBM WebSphere at MetLife (2021-08 – 2022-08)

• Provided technical support to users and developers for IBM MQ and enterprise application environments, explaining issues and guiding resolution.
• Diagnosed messaging and application problems, supported production incidents and outages, and coordinated escalated cases with vendors.
• Created and maintained support documentation covering known issues, resolutions, daily operations, and recovery procedures; delivered knowledge-transfer sessions.
• Supported application deployments across development, QA, staging, and production using HP Service Manager change-management processes.
• Investigated application failures through server logs and supported secure connectivity, authentication, SSL/TLS, and access controls.
• Assisted with operating-system and middleware configuration, testing, disaster recovery, and ongoing infrastructure support.

IBM WebSphere at GE Money (2016-11 – 2021-08)

• Installed, configured, and administered IBM WebSphere, IBM MQ, and web servers across Linux/UNIX and Windows Server environments.
• Applied structured troubleshooting to isolate application and server faults using logs, thread dumps, heap dumps, and monitoring tools.
• Maintained enterprise applications, connection configurations, and web-server integrations to support operational availability.
• Developed and maintained backup and recovery procedures and tested recovery processes for system continuity.
• Supported application deployments, load balancing, high availability, and failover in clustered server environments.

PhD in Artificial Intelligence (In Progress) – SBU University (2026-09)

Master’s in Computer Science – Lamar University (2023-12)