Jara Go
ServiceNow Consultant
Talent
Pearland, BrazoriaMember since July 19, 2024
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About
Business Applications Technical Consultant
Experience
- Developed and implemented enhancements and configuration requests tailored to client needs in the ServiceNow platform including Service Portfolio Management (SPM), IT Service Management (ITSM), and Customer Service Management (CSM).
- Maintained client scripts, business rules, UI policies, script includes through the use of JavaScript, HTML/CSS, and GlideAjax/GlideRecord
- Identified and addressed defects/ bugs by researching and executing test cases to confirm resolutions
- Conducted comprehensive regression testing and user acceptance testing (UAT) to ensure functionality and performance
- Served as a System Administrator, ensuring optimal system performance as well as monitoring and responding to client tickets to consistently maintain service level agreements (SLAs)
- Prepared detailed documentation and knowledge materials to facilitate seamless post-go-live support and training
- Managed change management processes, ensuring smooth transitions and minimal disruption to client operations
- Consulted with team members and stakeholders to understand and translate requirements into technical deliverables
Education
Master of Science in Business, Graduated Magna Cum Laude (GPA: 3.8) June 2021– May 2022
Bachelor of Science in Economics, Graduated Magna Cum Laude (GPA: 3.7) August 2019 – May 2021
