Jara Go

Business Applications Technical Consultant

• Developed and implemented enhancements and configuration requests tailored to client needs in the ServiceNow platform including Service Portfolio Management (SPM), IT Service Management (ITSM), and Customer Service Management (CSM).
• Maintained client scripts, business rules, UI policies, script includes through the use of JavaScript, HTML/CSS, and GlideAjax/GlideRecord
• Identified and addressed defects/ bugs by researching and executing test cases to confirm resolutions
• Conducted comprehensive regression testing and user acceptance testing (UAT) to ensure functionality and performance 
• Served as a System Administrator, ensuring optimal system performance as well as monitoring and responding to client tickets to consistently maintain service level agreements (SLAs)
• Prepared detailed documentation and knowledge materials to facilitate seamless post-go-live support and training 
• Managed change management processes, ensuring smooth transitions and minimal disruption to client operations
• Consulted with team members and stakeholders to understand and translate requirements into technical deliverables

Master of Science in Business, Graduated Magna Cum Laude (GPA: 3.8) June 2021– May 2022

Bachelor of Science in Economics, Graduated Magna Cum Laude (GPA: 3.7) August 2019 – May 2021