Rebecca Hoops

Dedicated healthcare professional pursuing diagnostic medical sonography with completed phlebotomy training (including hands-on venipuncture). Over 10 years of experience in administrative support, patient/guest registration, scheduling, data accuracy, and exceptional customer service in fast-paced environments.

Local Gig

Harbor resident with strong community focus, skilled in issue resolution, multitasking, and delivering service that builds trust. Eager to contribute to MultiCare Lab Services as a Patient Services Representative supporting patient registration, specimen processing, and seamless care experiences.

Office Assistant at Black Jack Power Swivels (2014-01 – Present)

• Manage client communications, inquiries, and appointment scheduling to optimize workflow efficiency, ensure timely responses, and maintain accurate records in a professional administrative environment.
• Coordinate events and logistics with precision, driving seamless execution and positive stakeholder outcomes through strong organization and multitasking.
• Support document management, data entry, and filing systems (including development of a digital filing system), improving retrieval speed, reducing errors, and enhancing operational efficiency.
• Deliver reliable administrative support, proactive problem-solving, and team collaboration that fosters operational excellence and continuous process improvement.

Front Desk Associate at The Inn at Gig Harbor (2018-04 – 2019-12)

• Managed guest registrations, check-ins/outs, and accurate data capture with high attention to detail, ensuring seamless processing and efficient flow directly transferable to patient registration and services.
• Handled reservations, inquiries, and requests efficiently while delivering personalized, attentive service that enhanced satisfaction and minimized issues through proactive communication.
• Collaborated with cross-functional teams (housekeeping, etc.) to uphold high standards of service, cleanliness, and guest comfort in a high-volume setting.
• Resolved concerns promptly and professionally, created welcoming experiences, and built loyalty through genuine care, active listening, and meticulous attention to guest needs.

Front Desk Associate / Events Coordinator at The Holiday Inn Express (2015-01 – 2018-12)

• Managed front desk operations, registrations, and guest flow while streamlining check-in/out processes to improve efficiency and satisfaction.
• Coordinated event logistics and room blocks, handled reservations and communications, and resolved inquiries promptly—contributing to a 95% guest satisfaction rate.
• Maintained service areas to high standards and supported administrative tasks including data entry and multi-line phone operations with accuracy and professionalism.

Phlebotomy Training Program (Hands-On Venipuncture Practice) in Phlebotomy – Phlebotomy Training Specialists (2026-12)

Diagnostic Medical Sonography (Ultrasound) Program in Diagnostic Medical Sonography – Tacoma Community College

Cosmetology Diploma in Cosmetology – Evergreen Beauty and Barber College (2020-03)