Waitress at Soberfish (2021-Present)
- Increase customer return through friendly, reliable, and accurate service, fostering a loyal customer base and generating repeat business.
- Effectively multitask by juggling multiple customer requests, handling payments, and ensuring a seamless dining experience.
- Resolved customer complaints with a 95% satisfaction rate, exceeding the company's standards.
- Collaborated with a diverse team to streamline operations, improve communication, and enhance overall efficiency.
- Delivered exceptional service to a high volume of customers, consistently exceeding expectations and ensuring a superior level of customer satisfaction throughout each shift.
Skills: Customer service, active listening, communication, POS operation, multitasking
Loan Document Specialist at Wells Fargo (2019-2021)
- Demonstrate proficiency in interpreting home mortgage contracts, addendums, and disclosures, ensuring accuracy and completeness of all documentation.
- Identified and resolved loan document discrepancies, utilizing critical thinking and problem-solving skills to ensure data integrity and minimize errors.
- Increased loan document processing efficiency by implementing streamlined workflows, resulting in a 20% reduction in turnaround time.
- Facilitated seamless communication and collaboration between home mortgage sales representatives and closers, resolving issues to ensure timely resolution.
Skills: Microsoft word, email communication, time management, organizational skills, documenting
Floor Manager at Sushi Tango (2015-2019)
- Proficiently operated Point of Sales (POS) systems, troubleshooting and resolving issues to ensure smooth business operation.
- Motivated teams to consistently exceed performance targets and deliver exceptional results.
- Coordinated events with customers for special occasions, resulting in a 20% increase in repeat business and a 25% growth in customer referrals.
- Provided training and guidance on effective customer engagement techniques and implemented process improvements to optimize team efficiency.
- Implemented discounts and promotions, driving a 15% increase in business traffic and a 20% boost in sales.
Skills: Customer service, teamwork & collaboration, leadership
