Reena Pamaran

Dependable and detail-oriented professional with diverse experience in customer service, manufacturing support, clerical work, and business operations. Skilled in handling customer inquiries, processing information accurately, and supporting day-to-day operational tasks in fast-paced environments. Known for providing respectful, empathetic, and efficient service while maintaining accuracy in documentation and following established procedures.

Quick to learn new systems and processes, with strong adaptability and a consistent willingness to take on new responsibilities. A collaborative team player with a strong work ethic, committed to supporting team goals and maintaining productivity. Eager to build a long-term career in an entry-level staff or associate role, contribute positively to the workplace, and continue developing new skills through training and hands-on experience.

CUSTOMER SERVICE ASSOCIATE at Transparent BPO (2024-10 – 2026-04)

• Provided customer support for retail clients through email and chat channels, assisting with inquiries related to products, orders, returns, and general concerns, handling an average of 50-100 inquiries per day.
• Delivered timely and accurate responses while maintaining a customer satisfaction rate of over 80-100%.
• Handled customer complaints by documenting issues, submitting claims, and escalating complex cases to appropriate teams.
• Prepared daily reports on customer interactions, claims, and escalations to ensure proper tracking and resolution for management review.

MEDICAL SALES REPRESENTATIVE at AJT Diabetic Inc. (2021-05 – 2024-01)

• Conducted outbound calls to patients to discuss diabetic and sleep apnea supplies, helping identify their healthcare supply needs.
• Educated patients on available diabetic testing supplies, continuous glucose monitoring (CGM) products, and sleep apnea equipment based on company guidelines.
• Asked screening questions to better understand patients' health conditions and eligibility for medical supplies while maintaining professionalism and empathy.
• Assisted patients in understanding product options, insurance-related information, and the ordering process.
• Verified patient information and accurately documented customer interactions in the company's database while maintaining confidentiality and attention to detail.
• Coordinated with healthcare providers, insurance representatives, and internal departments to facilitate order processing and resolve patient concerns.
• Demonstrated active listening, compassion, and patience when communicating with elderly patients and individuals managing chronic health conditions.
• Maintained compliance with company policies and patient privacy standards while handling sensitive health information.
• Consistently met daily call volume and performance goals while delivering excellent customer service.

CHAT SUPPORT/BILLING CONSULTANT at SUTHERLAND GLOBAL SERVICES (2019-06 – 2021-02)

• Provided customer support via live chat about billing and payment concerns and other customers' billing issues in real-time.
• Handled chat support to two customers simultaneously promptly. Maintained composure and patience in facing customers' complex situations.
• Displayed courtesy and strong interpersonal skills. Recovered delinquent accounts by walking customers through payment plans and confirming next payment arrangements.
• Resolved complex billing disputes via live chat by verifying account histories and issuing targeted account adjustments.

QA ASSISTANT (PROJECT BASE) at Procter & Gamble (2017-12 – 2018-12)

• Supports Line Operations for product quality checks.
• Handled basic laboratory tests for quality checks.
• Maintained quality standards of the product materials.
• Performed sampling inspections on production lines using company SOPs, rejecting nonconforming batches promptly.
• Compiled daily QC trend reports from lab data to prioritize investigations and communicate risks to production.

TECHNICAL SUPPORT REPRESENTATIVE at West Contact Services (2016-10 – 2017-09)

• Answered approximately 100 inbound Customer Calls per day
• Provided thorough support and resolutions for technical issues.
• Maintained composure and patience in facing customers' difficult situations.
• Displayed courtesy and strong interpersonal skills in all customer interactions.
• Escalated customer calls to my supervisor when needed.

BUSINESS PROCESS ASSOCIATE at AMDATEX SERVICES CORPORATION (2014-12 – 2016-06)

• Examining and Processing Real Estate documents for Insurance Commitment Reports.

FOOD BUSINESS at Self Employed (2003-06 – 2014-03)

• Managed overall business operations, including food production, inventory/stocking control, cashiering, organizing supplies, maintaining cleanliness, and marketing activities, to ensure smooth daily operations and consistent product quality.
• Designed promotional flyers and social posts to increase weekend takeout orders.

OFFICE STAFF at House Of Representatives (2001-12 – 2003-02)

• Handled incoming and outgoing communications (Generates business letters, telephone duties, and via emails).
• Received and transmits documents.
• Handles follow-ups and transmits bulk mailings.
• Maintains an effective monitoring database system for projects and proposals (Data Entry and database).

BACHELOR OF SCIENCE in COMPUTER SCIENCE – Immaculate Conception College (1997-06 – 1999-10)

COMPUTER SYSTEM DESIGN & PROGRAMMING – AMA CLC (1995-06 – 1997-03)