CUSTOMER SERVICE ASSOCIATE at Transparent BPO (2024-10 – 2026-04)
- Provided customer support for retail clients through email and chat channels, assisting with inquiries related to products, orders, returns, and general concerns, handling an average of 50-100 inquiries per day.
- Delivered timely and accurate responses while maintaining a customer satisfaction rate of over 80-100%.
- Handled customer complaints by documenting issues, submitting claims, and escalating complex cases to appropriate teams.
- Prepared daily reports on customer interactions, claims, and escalations to ensure proper tracking and resolution for management review.
MEDICAL SALES REPRESENTATIVE at AJT Diabetic Inc. (2021-05 – 2024-01)
- Conducted outbound calls to patients to discuss diabetic and sleep apnea supplies, helping identify their healthcare supply needs.
- Educated patients on available diabetic testing supplies, continuous glucose monitoring (CGM) products, and sleep apnea equipment based on company guidelines.
- Asked screening questions to better understand patients' health conditions and eligibility for medical supplies while maintaining professionalism and empathy.
- Assisted patients in understanding product options, insurance-related information, and the ordering process.
- Verified patient information and accurately documented customer interactions in the company's database while maintaining confidentiality and attention to detail.
- Coordinated with healthcare providers, insurance representatives, and internal departments to facilitate order processing and resolve patient concerns.
- Demonstrated active listening, compassion, and patience when communicating with elderly patients and individuals managing chronic health conditions.
- Maintained compliance with company policies and patient privacy standards while handling sensitive health information.
- Consistently met daily call volume and performance goals while delivering excellent customer service.
CHAT SUPPORT/BILLING CONSULTANT at SUTHERLAND GLOBAL SERVICES (2019-06 – 2021-02)
- Provided customer support via live chat about billing and payment concerns and other customers' billing issues in real-time.
- Handled chat support to two customers simultaneously promptly. Maintained composure and patience in facing customers' complex situations.
- Displayed courtesy and strong interpersonal skills. Recovered delinquent accounts by walking customers through payment plans and confirming next payment arrangements.
- Resolved complex billing disputes via live chat by verifying account histories and issuing targeted account adjustments.
QA ASSISTANT (PROJECT BASE) at Procter & Gamble (2017-12 – 2018-12)
- Supports Line Operations for product quality checks.
- Handled basic laboratory tests for quality checks.
- Maintained quality standards of the product materials.
- Performed sampling inspections on production lines using company SOPs, rejecting nonconforming batches promptly.
- Compiled daily QC trend reports from lab data to prioritize investigations and communicate risks to production.
TECHNICAL SUPPORT REPRESENTATIVE at West Contact Services (2016-10 – 2017-09)
- Answered approximately 100 inbound Customer Calls per day
- Provided thorough support and resolutions for technical issues.
- Maintained composure and patience in facing customers' difficult situations.
- Displayed courtesy and strong interpersonal skills in all customer interactions.
- Escalated customer calls to my supervisor when needed.
BUSINESS PROCESS ASSOCIATE at AMDATEX SERVICES CORPORATION (2014-12 – 2016-06)
- Examining and Processing Real Estate documents for Insurance Commitment Reports.
FOOD BUSINESS at Self Employed (2003-06 – 2014-03)
- Managed overall business operations, including food production, inventory/stocking control, cashiering, organizing supplies, maintaining cleanliness, and marketing activities, to ensure smooth daily operations and consistent product quality.
- Designed promotional flyers and social posts to increase weekend takeout orders.
OFFICE STAFF at House Of Representatives (2001-12 – 2003-02)
- Handled incoming and outgoing communications (Generates business letters, telephone duties, and via emails).
- Received and transmits documents.
- Handles follow-ups and transmits bulk mailings.
- Maintains an effective monitoring database system for projects and proposals (Data Entry and database).
