Regina Disney

Authorized to work in the US for any employer

Revenue Recovery Specialist 1 at Knowtion Health (2024-08 – Present)

• Outbound calls to patients to follow up on coverage
• Emailing insurance companies
• Heavy typing and data entry
• Sitting for long periods of time
• Assist teammates when needed
• Access provider portals to check claim status and denial reasons
• Claim denial follow up and submitting appeals
• Checking appeal status and submitting appeal letters to insurance companies
• Use of One Health Care ID to access claims
• Use of provider portals to access claim and patient information
• Using Artiva HCX, Enforcer 360 and Epic
• Being a team player
• Working 100% remote
• Using Microsoft Excel, Outlook mail, One Note, Microsoft Teams, and Microsoft Word
• Adjusting payments in OAS Gold
• Working MVA and Commercial accounts
• Outbound calls to health and auto insurance companies to follow up and check claim and bill status

Revenue Cycle Specialist 1 at Excelsia Injury Care (2023-08 – Present)

• Working in billing department doing follow up calls for case status to attorneys and insurance companies for past due unpaid medical bills
• Answering incoming calls and making outgoing calls to attorneys, medical facilities, patients and insurance companies
• Heavy data entry and typing
• Using Micro MD, attorney portal and Doc Star to access patient files, medical records and bills
• Using Artiva to follow up with high dollar accounts that have not been paid
• Sending and receiving emails on Microsoft Outlook and using Microsoft Excel
• Emailing, scanning, faxing and mailing medical records, bills and Health Insurance Claim Forms to attorneys, patients and insurance companies
• Sitting for long periods of time for an 8-hour shift or longer
• Troubleshooting any issues that may occur
• Working independently

Customer Service Representative at Prometric (2020-01 – 2023-01)

• Answering phones for candidates in the Nurse Aide Department
• Scheduling, rescheduling, editing and cancelling candidates for CNA exams
• Working with candidates and schools to troubleshoot any problems during the process that may occur
• Processing applications for several different states in the US for CNA certifications
• Heavy data entry and typing
• Sitting for long periods of time for an 8-hour shift or longer
• Following security protocols for privacy of candidates and others
• Working independently

Delivery Driver at Door Dash (2019-04 – 2020-01)

• Delivering food to customers promptly
• Troubleshooting any issues that may occur
• Driving for long periods of time in any type of weather in the Baltimore County area
• Working independently

Orthodontic Lab Technician at Adventure Dental Vision and Orthodontics (2018-05 – 2019-12)

• Cleaning and sterilization of dental orthodontic instruments
• Scanning patient's records to computer system
• Pouring teeth models to create retainers
• Assisting with Orthodontics bay cleanup
• Answering incoming phone calls
• Working independently

Material Handler at Go 2 Staffing (2017-01 – 2018-04)

• Collecting returns and unused supplies from the Operating Rooms and Ambulatory Surgical Centers within the hospital
• Assisting with building case carts from beginning to end for surgical procedures
• Sorting different delivery shipments on receiving dock as they arrived and put supplies where they belong
• Working independently

High School Diploma – Perry Hall MD (2003)

Sterile Processing Certificate – Baltimore MD (2004)

Certificate of Higher Education in Medical Coding – Baltimore MD (2023)