Rena Dosono

Strategic, thoughtful, goal-oriented technology sales professional with over 10 years of success creating and executing technology-driven solutions. Ability to develop, lead, and manage complex business solutions that give businesses a competitive edge with their customers. Passionate about driving success, sharing knowledge, solving problems, and executing against a customer-first mentality.

Client Success Manager, Onboarding & Implementation, SpringBig Holdings 

08/2019-12/2023

• Developed 300+ customer success plans resulting in 10% revenue growth in a volatile market
• Trained and onboarded new and existing customers, oversaw implementation and technical integrations guiding them to activation and full utilization 
• Instrumental in transforming the onboarding process and improving retention with data-driven strategies and engagements
• Drove client growth initiatives through in-depth demos and product presentations
• Consistently hit onboarding, upgrade, and retention KPIs and targets

08/2018-08/2019

• Identified, qualified, and won new business
• Delivered effective sales presentations and on-site meetings of Jane’s e-commerce platform
• Onboarded, trained and provided ongoing customer support
• Communicated new feature releases and implemented best practices for overall success
• Collaborated with internal and external partners to drive revenue
• Worked with dev/ops team to escalate and execute partner issues
• Documented all sales activity in Salesforce to align selling behavior with business goals
• Received “The Captain Ahab Award” for closing the largest deal across all regions

08/2017-08/2018

• Performed daily presentations of Headset’s data analytics, BI and VMI platforms 
• Managed a portfolio of over 150 accounts per market targeting an ARR of $60K net new sales
• Built and managed a strong sales pipeline in a nascent market
• Represented Headset at industry events and conferences

09/2016-02/2017

• Drove successful delivery of cloud readiness and enablement engagements across a portfolio of 25 enterprise accounts
• Evangelized Microsoft team leads of Opsgility services and offerings
• Created and executed proposals, SOWs, and learning paths to induce revenue and cloud consumption
• Coordinated engagements with all stakeholders including client, internal resources and partners
• Received “The Honey Badger Award 2016” for exceeding Q4’16 sales goals

02/2015-09/2016

• Drove Cloud enablement and revenue growth across a portfolio of 65+ partners
• Secured design wins for Microsoft products and cloud services - SQL Server, Azure, O365
• Created and executed account plans to drive sales cycle and close license agreements with target partners
• Built channel programs and facilitated go-to-market strategies
• Succeeded in accelerating partner run-rate growth 25% YOY, exceeding monthly revenue goals

06/2013-10/2014

• Managed and closed MySQL sales opportunities through forecasting, account resource allocation, account strategy, and planning
• Increased pipeline through demand generation and targeted campaigns via cold calling
• Initiated and conducted executive level discussions from VP to CXO
• Achieved 133% quota attainment for FY’14 in an emerging market
• Received the Most Valuable Player Award for Q3 2014

University of Washington, Seattle WA

Bachelor of Arts, English Language & Literature. Emphasis on Creative Writing