Customer Support Specialist
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I am a highly motivated and customer-focused individual with a passion for helping others. I bring strong communication skills, a solution-oriented mindset, and the ability to quickly adapt to new tools and technologies. I am eager to apply my problem-solving abilities and learn from experienced professionals in a remote help desk environment. I am committed to delivering exceptional service and ensuring a positive experience for customers, and I am excited to grow my career in customer support.
I am a versatile professional with experience in technical support, customer service, and healthcare. I have worked as a Geriatric Nursing Assistant for five years, including time at Frederick Villa Nursing & Rehab, where I honed my interpersonal skills and ability to manage challenging situations with care and professionalism.
October 2024, I have been a Freelance AI Contributor at Outlier, collaborating on innovative projects. Additionally, I have worked as an Independent Contractor for rideshare and delivery services since March 2024, further enhancing my customer service and problem-solving abilities. My diverse background, combined with my CompTIA A+ certification and ongoing technical training, equips me to excel in customer support and help desk roles.
I am a CompTIA A+ certified professional and a graduate of Per Scholas (TEKsystems), where I completed an intensive IT training program with a 3.5 GPA. I am currently pursuing a CompTIA Linux+ certification to further expand my technical expertise. Additionally, I am completing a Bachelor of Science degree at Morgan State University, with an anticipated graduation date of December 2025.
