Rene Vela

Operations Manager with 4+ years of experience overseeing customer service, accounting functions, warehouse operations, and logistics in publishing and distribution environments. Proven track record managing teams, budgets, inventory audits, and cross-functional workflows to improve accuracy, efficiency, and service delivery. Bilingual professional known for accountability, organization, and continuous improvement with 15+ years of warehousing experience.

Operations Manager at Bolchazy-Carducci Publishers (06/2021 – 12/2025)

• Oversaw daily operations across customer service, AP/AR, and warehouse functions, leading a 3 person team and supporting cross-functional workflows that improved accuracy and on-time fulfillment
• Prepared and managed the annual operating budget, monitoring expenses and ensuring accurate financial reporting while supporting leadership decision-making
• Maintained a 5,500 sq. ft. office and warehouse facility, coordinating space usage, supplies, and vendor services
• Processed 1099s and coordinated payments for 100+ contracted authors, ensuring compliance with IRS regulations and timely, accurate disbursements
• Improved operational organization and accountability through standardized workflows and documentation

Shipping & Logistics Lead at Bolchazy-Carducci Publishers (05/2015 – 06/2021)

• Managed domestic and international shipping operations, ensuring accurate, timely order fulfillment
• Managed annual inventory audits of 700+ SKUs to maintain inventory accuracy and reduce discrepancies
• Maintained warehouse and shipping records, improving organization and traceability
• Coordinated purchasing and inventory needs to support customer demand and operational efficiency

Receiving Lead at hand2mind (12/2013 – 05/2015)

• Led 2 full-time employees and up to 3 temporary workers, tracking productivity and performance
• Scheduled & coordinated unloading of all overseas containers, ensuring timely and accurate receiving
• Received overseas, domestic, & in house finished products
• Trained full time and temporary employees on company processes
• Collaborated with purchasing, planning, accounting, and QA to resolve discrepancies and streamline inbound and outbound logistics
• Processed customer returns and coordinated corrective actions across departments

North Chicago Community High School (2005)