Founder & Advisor at Aurora Advising LLC (2024-01 – Present)
- Partner with founders and executive teams in technology-enabled businesses to design operating models, OKR frameworks, and multi-year roadmaps that connect strategy to execution and break down silos slowing progress
- Guide leadership teams through transformational change by bridging the gap between C-suite priorities and front-line work, using research and scenario planning to speed up decision-making and build momentum
- Create communication systems and frameworks that boost employee engagement, strengthen organizational culture, and help cross-functional teams rally around shared goals
Chief of Staff at Mintel (2024-01 – 2025-01)
Global Research and Technology Company
- Partnered with CEO to set priorities, structure execution, and drive alignment across research, data science, technology, and commercial teams—eliminating silos that increased decision-making velocity by 40%
- Owned the operating rhythm (weekly exec meetings, quarterly planning, KPI reviews, Board prep) and built execution systems that achieved 100% on-time delivery of initiatives within budget
- Led high-impact, cross-functional initiatives from problem definition through delivery, accelerating project timelines by 25% through data-driven analysis and conflict resolution
- Architected a top-talent development program spanning three global regions that secured Board approval for company-wide values integration, impacting 1K+ employees launching September 2025
- Synthesized complex technical, market, and financial inputs into concise, decision-ready materials that secured Board approval of 3 major strategic pivots in FY2024/25
Chief of Staff at Flack Global Metals (2017-01 – 2024-01)
Technology-Enabled Global Enterprise
- Served as CEO's primary strategic and operational partner during rapid growth and acquisitions, leading strategic planning cycles and building governance systems that eliminated cross-functional bottlenecks previously delaying projects by weeks
- Built and scaled HR, Communications, Marketing, and Org Development functions from the ground up—launching L&D programs that reduced new hire time-to-productivity by 35%, achieving "Great Place to Work" certification (top 15% nationally) in 2023 and 2024
- Designed M&A communication framework that maintained employee confidence and customer retention through multiple acquisitions, preventing the typical 15-20% attrition rate during organizational transitions
- Drove $7M+ in new business by designing exclusive customer events and directing PR strategy that secured CEO feature coverage, elevated brand credibility through multiple industry award wins (SMU, Fastmarkets), and increased inbound leads
- Implemented enterprise-wide mentorship program that increased employee engagement scores by 6 points year-over-year and raised internal promotion rate by 40%, strengthening leadership pipeline while reducing external recruitment costs
- Optimized operations by negotiating vendor contracts that reduced costs by $100K+ annually and implementing integrated communication platform that decreased onboarding time by 50% and increased strategic message penetration by 70%
Boutique Proprietor (Store Manager) at Benefit Cosmetics (2011-01 – 2017-01)
Part of the LVMH Luxury Group
- Built and led boutique to highest-volume location worldwide by designing customer experience systems and integrated marketing campaigns that drove consistent year-over-year growth, increased foot traffic, and maintained premium brand positioning
- Managed P&L and operations using detailed customer and financial data to inform decisions, resulting in record-breaking sales results and improved conversion rates that sustained global #1 ranking
- Developed comprehensive team training programs and performance systems that elevated expert partnerships, boosted customer satisfaction scores, and converted new visitors to loyal customers
- Exceeded "Bold is Beautiful" campaign targets by double digits, earning global CEO recognition while raising significant funds for local charities empowering women and girls—aligning social impact with business objectives and brand excellence
