Cruise Advisor - Victory Cruise Lines - New Albany, IN
(2026-01)
Create custom cruise packages for travel consultants and consumers. I am first point of contact from start to finish for all of my clients. I oversee the entire booking pre and post cruise.
Travel Consultant - LeTravel - Wheaton, IL
(2025-12 - 2026-01)
Created custom vacation packages clients to Europe, Mexico, and the Caribbean.
Travel Specialist - Apple Leisure Group - Elk Grove Village, IL
(2019-08 - 2025-10)
- Created vacation packages for travelers and travel agents for Europe, North America, Caribbean, Mexico, Canada, Asia, and Africa
- Booked airline tickets and hotel accommodations for clients and agents
- Resolved customer service issues quickly and professionally
- Arranged European river cruises and land tours
- Communicated with clients to understand travel needs and preferences
- Used computer systems to manage bookings and client information
- Maintained attention to detail when handling travel documents and reservations
- Provided support to travel agents with package details and changes
Travel Specialist - Mayflower Cruises and Tours - Downers Grove, IL
(2018-03 - 2019-08)
- Created vacation packages for travelers and travel agents for Europe, North America, Canada, Asia, and Africa
- Booked airline tickets and hotel accommodations
- Arranged European river cruises, land, air, and motorcoach tours
- Resolved customer service issues for clients and agents
- Used computer systems to manage travel bookings
Insurance Verification Specialist - AMITA Health - Bolingbrook, IL
(2018-01 - 2018-05)
- Validated insurance and authorized procedures for patients
- Entered patient demographics and insurance information into system
- Notified providers of benefits and authorizations in a timely manner
- Ensured accurate and complete data entry for patient records
Insurance Coordinator - Skin Cure Oncology - Burr Ridge, IL
(2017-11 - 2018-01)
- Validated insurance and authorized procedures for patients
- Entered patient demographics and insurance data
- Created and submitted supporting data for inquiries and appeals
- Scheduled patients for procedures and estimated out-of-pocket expenses
- Resolved customer service issues with vendors and insurance companies
Patient Service Representative - Midwest Orthopedic Consultants - Orland Park, IL
(2017-03 - 2017-11)
- Validated insurance and authorized procedures for patients
- Entered patient demographics and insurance information
- Created and submitted data for inquiries and appeals
- Processed faxes and emails to complete authorizations and claims
- Notified patients and providers of authorization outcomes
- Submitted patient data and prescriptions to vendors
- Processed and distributed patient prescriptions
Referral Coordinator - Suburban Surgical Care Specialists - Berwyn, IL
(2016-05 - 2017-03)
- Verified insurance for patient appointments and surgeries
- Answered incoming calls and scheduled appointments
- Obtained insurance authorizations and collected co-pays and deductibles
- Resolved patient customer service calls
Central Referral Intake Coordinator - ATI Physical Therapy - Bolingbrook, IL
(2014-11 - 2016-05)
- Scheduled incoming patient referrals for physical therapy
- Obtained insurance authorizations for therapy services
- Made outbound calls to answer patient inquiries and resolve issues
- Worked front office at a satellite location as needed
- Used EMR systems for patient records
Patient Access Representative - Adventist Midwest Health - Bolingbrook, IL
(2011-03 - 2014-11)
- Scheduled diagnostic and cardiology testing procedures for patients
- Obtained and verified insurance, processed authorizations and referrals
- Made inbound and outbound calls for patient follow-up
- Created departmental reports for authorizations and appeals
Front Desk Clerk - Days Inn Bridgeview - Bridgeview, IL
(2010-11 - 2012-12)
- Checked guests in and out of hotel
- Made new reservations and sold hotel rooms
Customer Service Representative - Tru-Colours - Oak Lawn, IL
(2006-06 - 2010-10)
- Assisted clients with travel arrangements
- Booked airline, hotel, and car rental reservations
- Performed light office duties and handled inbound and outbound calls
- Provided customer service using Apollo reservation system
Reservation Consultant - The American Orient Express - Downers Grove, IL
(1999-07 - 2006-05)
- Made hotel, air, and car rental reservations for passengers
- Assisted passengers with issues before, during, and after travel
- Booked and issued tickets through Apollo reservation system in a busy call center
