Renee Spencer
Licensed Medicare Agent
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About
Detail‑oriented professional with 8+ years of experience supporting insurance, healthcare, and regulated service environments. Proven ability to review documentation, investigate discrepancies, ensure regulatory compliance, and resolve complex customer and claim-related issues. Strong background in Medicare, pharmacy services, and financial/legal documentation with a consistent record of accuracy and confidentiality.
Experience
Licensed Medicare Agent at Salelytics Health (2025-09 – 2025-12)
- Interpreted Medicare policies and explained eligibility, benefits, and coverage options to clients.
- Conducted needs assessments and matched clients to compliant plan selections.
- Verified documentation and maintained accurate records in accordance with CMS regulations.
Pharmacy Services Representative at Sagility Healthcare (2024-10 – 2025-09)
- Managed high‑volume calls related to pharmacy claims, benefits, and prior authorizations.
- Investigated and resolved escalated coverage issues using system data and pharmacy records.
- Documented case activity thoroughly to support audits and compliance standards.
Notary Public / Signing Agent at Perfect Paperwork Notary Services (2020-03 – Present)
- Verified identities and executed legally binding financial and legal documents with strict accuracy.
- Managed sensitive records in compliance with state and federal regulations.
- Educated clients to ensure proper document completion and reduce processing errors.
Customer Experience Specialist / Tier 2 Advisor at Conduent Business Services (2017-10 – 2023-12)
- Resolved account discrepancies, disputes, and coverage issues across multiple systems.
- Conducted case investigations using system logs, customer statements, and documentation.
- Escalated complex issues and maintained detailed records to support resolution tracking.
