Client Portfolio & Account Manager
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Client Portfolio and Account Manager with 17+ years' experience generating sales solutions, driving revenue growth, and restoring profitable operations. Proven success managing global accounts across diverse sales channels. Executive level competencies in sales management, business development, forecasting, cost containment, and financial growth strategies. Strong background in sales, marketing, trend and demographics analysis, and executive level account management.
ACCOUNT MANAGER - SAGE ACCOUNTING SOFTWARE - Alpharetta, GA
(2022-01)
Own $1M book of business serving accounts in Florida, Alabama, Mississippi, and Arkansas. Accountable for achieving 100% retention in addition to conducting strategic conversations to identify opportunities to deepen relationships and deliver organic revenue growth. Coordinate invoicing, adjustments, and maintain total customer satisfaction. Identify business needs and align client vision with appropriate software solution.
SALES MANAGER - DYNAMIC QUEST/SOUTHERN DATA SOLUTIONS - Alpharetta, GA
(2019-01 - 2021-12)
Hybrid role post-acquisition encompassing managing existing account relationships, business development, and delivering territory growth strategies. Coordinated solution deployment and acted as liaison between customer and business partners. Managed and qualified phone leads, identified partnership opportunities, created solution proposals, and sustained momentum throughout long sales cycle. Resolved client issues as point of contact.
NATIONAL CHANNEL SALES MANAGER - NET2PHONE - Atlanta, GA
(2018-01 - 2019-12)
Grow partner channel while driving net new and organic revenue growth. Build book of business by solidifying multi-level partner relationships in collaboration with account executives and sales teams. Point-of-contact for MSP's and resellers. Support program transitions and facilitate migration. Provide support, training, and leadership at assigned distributors with sales, operations and principals. Create formal business plans, developed and delivered reseller program agreements.
SENIOR ACCOUNT EXECUTIVE - SHARP ELECTRONICS CORPORATION - Atlanta, GA
(2016-01 - 2018-12)
Prospecting and managing relationships with C-level executives. Analyze customer business communication requirements, present solutions, proposals and value propositions incorporating suite of products and services. Market managed networked services, copiers, mobile devices, video walls, wide format printers and communication solutions.
Project manage post-sale delivery and implementation. Engage technology partners to Generate both organic and net new business to gain market share and achieve revenue targets.
ACCOUNT MANAGER - FRONTLINE - Atlanta, GA
(2015-01 - 2015-12)
Managed account relationships through face-to-face proposal delivery, client meetings and conferences. Delivered proposals and presentations. Lead generation, pipeline development, cold calls, and identified target prospects for clients. Built marketing plans including discovery call, value proposition presentation, and customer requirement scripts, methodologies for measuring results, and program evaluation.
SOFTWARE PORTFOLIO ADVISOR - SOFTWARE ONE - Atlanta, GA
(2014-01 - 2015-12)
Cultivated strategic relationships with VAR Assist vendors and channel partners. Contract commitment for 11 net new logos in 30 days; recognized for selling first VOA Optimization workshop in Southeast market.
REGIONAL ENTERPRISE ACCOUNT MANAGER-HYBRID - SPRINT - Atlanta, GA
(2012-01 - 2014-12)
Enterprise segment solutions sales, marketing, and deployment. Grew customer base, closed new business and solidified relationships. Developed account strategies and managed service opportunities pipeline.
MAJOR ACCOUNT EXECUTIVE - XO COMMUNICATIONS - Atlanta, GA
(2011-01 - 2012-12)
Sales and marketing, business development, and account management activities to close deals with new logos. Sustain momentum and maintained active sales funnel. Only rep to close new logo in first 60 days in territory.
SENIOR CUSTOMER SOLUTIONS ADVISOR - CBEYOND - Atlanta, GA
(2008-01 - 2011-12)
Rapidly promoted from Field Sales Advisor to Customer Solutions Advisor to Senior Customer Solutions Advisor in less than a year. Developed and executed channel marketing and sales strategies. Built strategic business alliances with strong emphasis on growing client base and deepening penetration within existing accounts. Led account targeting, lead generation, staff development and training, and forecasting.
STRATEGIC ACCOUNT MANAGER - AKAMAI TECHNOLOGIES - Atlanta, GA
(2006-01 - 2008-12)
Business development and marketing, account management, and sales to new and existing accounts. Owned sales and customer lifecycle and managed multilayered client relationships. Engaged and coordinated solutions delivery with Sales, Contract Management, and Engineering and Marketing teams.
BACHELOR OF ARTS DEGREE - English & Communications - FLORIDA STATE UNIVERSITY
