Renise Cooper
Customer Service Representative
About
Dedicated care provider skilled in behavioral support, active listening, and care planning, committed to enhancing patient well-being through compassionate assistance and effective communication with families and healthcare teams.
Experience
Home Stead - Care Pro - Temecula, CA
(2025-08)
- Participated in continuing education programs related to specialized care for elderly or disabled persons.
- Initiated communication between family members, caregivers and other health professionals involved in the care plan.
- Supported patients through difficult times by providing emotional comfort and guidance.
Associate II - Dexcom Inc - San Diego, US
(2019-08 - 2025-03)
- Assembled subassemblies, WIP, and finished products.
- Scrutinised and validated production parameters for engineering prototypes, ensuring precise documentation and traceability of all manufactured components.
Caregiver - Homecare - La Jola, US
(2016-12 - 2019-08)
- Delivered compassionate assistance to adults requiring help with daily activities, fostering independence and dignity.
Resident Care Associate - Brookdale Senior Living - Oceanside, CA
(2016-03 - 2016-12)
- Facilitated daily living activities for clients, including toileting, bathing, dressing, and serving meals.
- Fostered engagement with clients with dementia by providing tailored support and companionship to enhance their quality of life.
Customer Service Associate - JC Penney - San Diego, CA
(2015-08 - 2016-04)
Customer Service Representative - Safe Auto - Hemingway, S.C
(2008-10 - 2010-07)
- Proactively engaged with customers to deliver exceptional shopping experiences, consistently receiving positive feedback.
- Ensured team readiness to assist customers and supported colleagues in providing excellent customer service.
- Cultivated new customer relationships through effective telephone outreach and sales initiatives.
- Verified the accuracy of insurance payments in accordance with contract guidelines.
- Assessed insurance plans in collaboration with clients and efficiently managed 50-70 bills daily.
Education
Bachelor Degree of Science - California Baptist University (2025-08)
Associate Degree of Science - Ultimate Medical Academy (2012-06)
