Rhea Kowlessar
Virgin Atlantic — Flight Management Unit Agent
Talent
Levittown, PA 19055Member since August 28, 2026
CommunicationAdaptabilityProblem-solvingAttention to detailTeamworkDecision makingSafety proceduresCustomer serviceFlight managementBaggage handlingData entryOffice management
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CommunicationAdaptabilityProblem-solvingAttention to detailTeamwork
About
Customer service representative with 5+ years of experience in communication, adaptability, problem-solving, attention to detail, teamwork, decision making and knowledge of safety procedures.
Experience
Virgin Atlantic — Flight Management Unit Agent - Hallmark Aviation - JFK Airport, Queens, NY
(2023-01 - 2025-08)
- Manages flight times and statistics for incoming and outgoing flights.
- Works along with management on captain requests and frequently communicating messages mid flight.
- Organizing timely turnaround for catering and cleaning of departure flights.
Customer Service Representative - Hallmark Aviation - JFK Airport, Queens, NY
(2023-01 - 2025-08)
- Creates a warm and welcoming atmosphere for passengers checking in for their flights.
- Assisting passengers with their check in process and cross checking their documentation for traveling making sure its valid for period of stay or transit.
- Lead arrivals agent that meets arriving flights and ensures deplaning is done in a timely manner to accommodate a quick turnaround departure.
- Baggage hall agent that helps in baggage handling and baggage claims in arrivals hall.
- Helps in boarding process at gates to provide a quick, safe and efficient boarding and on time departure.
Underwriter - UG INSURANCE BROKERAGE, INC. - Queens, NY
(2014-06 - 2022-03)
- Maintains a constant and professional relationship with clients
- Estimates and establishes affordable insurance rates
- Regularly uses company software to ensure optimal data entry
- Files and logs appropriate client information and documentation
- Trains and supervises new underwriters and sales representatives in office management, customer relations, and company procedure
- Upkeeps office by maintaining a clean, neat, and organized work space
- Uses company phone line and enthusiastic customer service approach for client outreach
- Frequently a top grossing policy binder within company
Education
High School Diploma - St Joseph High School (2011-11)
Personal Lines Agent Licensing - ON-SITE INSURANCE SCHOOL (2019-09-16 - 2019-09-24)
Skills
Virgin AtlanticFlight Management Unit Agent
