Rhea L Johnson

To utilize my customer service and office experience in an endeavor to build a long-term career as a Finance Account Specialist in the hospitality industry.

Billing Specialist III - Tulane University Medical Group - New Orleans, LA

(2012-06)

• Collaborated with healthcare providers to resolve billing discrepancies and improve invoice procedures.
• Trained new staff in billing software and regulatory requirements, fostering a knowledgeable team environment.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Analyzed billing data to identify trends, leading to improved revenue cycle management strategies.
• Coordinated with insurance companies to facilitate timely claim submissions and payments, enhancing operational efficiency.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
• Assisted colleagues in resolving complex billing issues, promoting teamwork, and sharing knowledge within the department.
• Worked with multiple departments to check proper billing information.
• Coordinated with insurance providers to resolve discrepancies in claims processing.
• Reduced outstanding accounts receivable balances by diligently following up on over payments.
• Processed and reviewed medical claims with accuracy, ensuring compliance with regulatory standards.

Accounts Receivable Specialist / Lead Billing Representative - DIALYSIS CLINIC INC. - Gretna, LA

(2002-06 - 2012-02)

• Prepared and balanced bank deposits and delivered to bank daily.
• Processed, filed/refiled insurance claims and recorded expected payments based on received explanation of benefits.
• Entered payments received based on deposit slips remitted from the Accounting Department.
• Prepared appeal letters for unpaid claims.
• Contact patients and insurance companies daily (via phone and mail) to discuss overdue payment arrangements.
• Maintained bad debt logs of indigent patients using proprietary software.
• Prepared monthly and daily reports (collections, payment processing) using Excel.
• Assisted with the creation of special reports as needed.
• Corrected and edited flow sheets to ensure correct billing to insurance companies.

Associate of Arts - Human Resources Development - Tulane University (2020-05)