Heather Willis
Monitoring Specialist III
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About
I possess an unquenchable passion to learn and excel in all areas with an unquenchable passion to learn and excel in all areas. There is nothing I cannot conquer even when faced with a task I am not already familiar with. I am skilled in the corporate world with High Stress Project (Management), Confidentiality, Data Entry, Organization, Report Generation, Data Analysis, Scheduling, Distribution Management, Task Delegation, Tight Deadlines, Multi-Task.
As well as hold Customer Support skills via live support, phone support, email support, and chat support, and Technical Support skills both directly in organization only (i.e. computer/software support, telephony support, onboarding, offboarding, etc.) as well as direct to customer via phone support, email support, and chat. Additionally I am skilled in multiple fields of art and design, traditional and digital.
Experience
Monitoring Specialist III - Vivint, 2023 - Current
Information Technology Helpdesk Technician - HireVue, 19 - 23
Judicial Assistant I - State of UT, 17 - 18
Technical Support Rep - PeopleNet, 15 - 15
IT Capacity Analyst - Optum/UHG, 13 - 14
Assistant to CEO - DesFaire, Inc. 08 - 13, 16 -18
Editor - BestMark, Inc, 06 - 06
Florist - FlowerPatch, 99 - 01
Customer Support Rep - Convergys, 97 - 99
Education
Bachelor of Computer Science - Rasmussen College
