Rhi Hoffer

Operations and administrative professional with experience in medical claims, insurance, documentation management, criminal records research, process serving, private investigations, database administration, inventory control, and customer service. Skilled in coordinating operations, maintaining accurate records, supporting cross-functional teams, and improving workflows in fast-paced, regulated environments. Proficient with Microsoft 365, CRM and database systems, SaaS applications, EHR, and digital documentation.

Owner/Operator at REH d/b/a A Place Called Vintage (2016-01 – Present)

• Unique small women owned business. Curator and vendor; Selling vintage glassware, unique finds, refinished and handmade furniture, and other wares in brick and mortar as well as online and through many other vendor events.
• Started business from the ground up; Utilize social marketing approaches online and through other venues/outlets. Overcoming hardship during recent economy and finding new ways to bring my brand to the table.
• Striving to meet yearly return goals. Working toward standardizing business practices to keep consistency and returning clients.

Field Operations Manager at Caring Transitions (2025-05 – 2026-09)

• Coordinated with all stakeholders involved during the lifecycle of contract.
• Communicated directly with key stakeholders, while meeting and exceeding expectations.
• Interviewed and training all new hires.
• Scheduled 6+ team members while coordinating with several vendors with sharp deadlines, while maintaining flexibility.
• Cataloged and documented client assets using proprietary inventory management and database systems.
• Administered SaaS applications Slack, Jobber, Zoom, ConnectTeams, SharePoint.
• Researched and identified physical assets to ensure accurate documentation and digital record keeping.
• Photographed, organized, and uploaded inventory into online sales platforms and operational systems.
• Coordinated team workflows while meeting multiple, competing project deadlines.

Claims Specialist - Contract Position at Vaya Health (2025-02 – 2025-05)

• Trained 3+ new hires on several software and date processes used within position.
• Processed medical claims using UB-04 and CMS-1500 forms, ensuring compliance with Medicare and other healthcare plans.
• Entered and managed high volumes of claims data in healthcare database systems utilizing Citrix, Microsoft Teams, Zoom, HSP, etc.
• Investigated and tracked 100+ pending or incomplete claims daily, identifying missing documentation and coordinating resolution with internal teams.
• Created internal workflow tickets and system events to support the claims adjudication process.
• Collaborated with cross-functional healthcare teams to ensure timely and accurate claim processing.

Taproom Manager at Urban Orchard Cider Company (2021-07 – 2025-02)

• Manage a team and foster a positive work environment to ensure exceptional customer service.
• Oversee scheduling, inventory accuracy, and operational processes to enhance customer satisfaction.
• Handle customer inquiries, resolve issues, and provide detailed product information on our website and e-commerce site.
• Maintain the website and POS system, ensuring a seamless user experience.
• Market our niche business to mass audiences through social media/email/local publications.
• Coordinate events to engage with clients and build brand excitement and loyalty.

Process Server / Document Specialist / Legal Administration at Info Retrieval Services (2019-04 – 2020-02)

• Coordinated with clients, attorneys, and courts to ensure accurate and timely delivery of legal documents.
• Maintained detailed records and ensured customer satisfaction by delivering correct documentation promptly.
• Conducted surveillance duties as a state vetted private investigator.
• Conducted county and statewide lien and property searches for private clients.
• Conducted 100-400 criminal background checks daily using criminal county court docketing systems.
• Entered background checks and detailed information into proprietary databases.
• Created an extensive SOP for position.

Surety Bond Agent / Office Manager at DBB (2015-07 – 2021-07)

• Managed client relations for over 1000 active/archived insurance contracts, responding to inquiries and processing documentation.
• Maintained detailed and organized documentation of billing, payment, and all financial lifecycle activities.
• Conducted payment collections and reconcilliations.
• Evaluated client character, capacity and capital.
• Communicated with county and state officials during the lifecycle of client bond contracts.
• Conducting investigative background research and vetting clients.
• Explaining and executing complex insurance contracts.
• Coordinated with legal and insurance professionals to meet client needs in an urgent manner.
• Handled high-volume inquiries, data entry, managed records, and ensured the confidentiality of customer information.

Server/Cocktail Specialist at FireLake Grill House & Cocktail Bar – Radisson Blu (2013-03 – 2015-07)

• Provided exceptional dining experiences, guiding guests with wine and spirit selections, serving high-profile events, managing in-room dining orders, and delivering concierge services in a VIP lounge.

Retail Store Manager at Edible Arrangements (2013-02 – 2013-05)

• Oversaw daily operations, managed inventory and sales reports, processed customer orders, and implemented strategies to achieve sales goals.

Lead Server/Bartender at Legends Bar & Grill – Holiday Inn and Suites (2009-01 – 2013-02)

• Served patrons during regular hours and events, trained new staff, managed opening and closing procedures, and maintained bar operations.

Administrative Assistant & Document Support at Normandale Community College (2006-06 – 2006-12)

• Provided administrative support, including maintaining files and organizing employer job opportunity entries.
• Handled data entry, scheduling, and assisted in event coordination.
• Ensured proper documentation was prepared and filed.

Restaurant Manager at Dairy Queen Grill & Chill Restaurant (2004-02 – 2009-10)

• Led daily operations, managed a team of employees, handled payroll and inventory, resolved customer inquiries, and exceeded sales targets through promotions and up-selling.

Bachelor in Psychology – Saint Cloud State University

Associate of Arts in Elementary Education – Normandale Community College