Rhonda Pruitt-Pack

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Financial Services Representative - North Carolina State Employees Credit Union - Archdale, NC

(2022-03)

Head Teller - First Bank - Archdale, NC & Winston Salem, NC

(2019-08 - 2022-02)

• Responded to inquiries from clients and provided financial advice to drive fiscal growth.
• Maintained updated records of all financial transactions to support traceability.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Advised clients on favorable investment opportunities to meet established financial goals.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Managed client financial portfolios to minimise risk and optimize returns.
• Advised clients on financial matters and recommended investments.
• Produced financial statements and reports to comply with regulations.
• Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
• Replenished ATM funds in empty canisters prior to validation process.
• Answered inquiries regarding checking and savings accounts and other related products.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Identified potential needs through observation, questioning, and listening.
• Introduced customers to other bank team members to help meet financial needs.
• Received car loan, home loan, and other payments and posted to accounts.
• Provided customers with appropriate literature on banking products and services.
• Investigated and promptly resolved issues with patron accounts.
• Mentored newly hired team members on appropriate responses to patron questions.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Managed daily bank operations by processing customer transactions and providing exceptional customer service.
• Mentored and trained new tellers on bank procedures and customer service standards.
• Recognized and prevented fraudulent activities and suspicious transactions.
• Enforced compliance with bank regulations and policies to reduce financial risks.
• Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
• Counted, verified and handled bank deposits and armored car transactions.
• Assisted customers with banking needs and inquiries.
• Maintained friendly and professional customer interactions.
• Trained new hires on customer service policies and procedures.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Referred customers to other banking departments for specialized services.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Monitored and verified suspicious activity on customer accounts.
• Executed wire transfers, stop payments and account transfers.
• Educated customers on online banking and mobile banking applications.
• Handled various accounting transactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Cross-sold credit cards, loans and other bank products.
• Generated monthly reports on customer activity and customer feedback.
• Calculated fees due, interest and change for customer transactions.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Processed applications for new accounts.

Business Co-Owner - D&R Logging & Excavating - Galax, VA

(2015-06 - 2019-05)

• Oversaw daily business operations and financial decisions to drive profitability and growth.
• Resolved customer service issues with timely and professional resolutions.
• Accounting, Bookkeeping, Supply Order, Payroll and Tax Preperation

Teller Coordinator - SunTrust Banks Inc - Walnut Cove, NC

(2004-12 - 2015-09)

• Wrote and distributed customer correspondence.
• Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
• Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
• Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
• Complied with internal controls and federal regulations by implementing [Type] methods.
• Greeted patrons and asked questions to better assess client needs.
• Executed various customer deposits, withdrawals and money orders.
• Performed teller scheduling to achieve appropriate branch coverage for business needs.
• Assisted tellers in cashing checks by verifying signatures and amounts.
• Managed branch vault by verifying accuracy of cash transactions.
• Motivated tellers to achieve sales and service goals with continuous coaching.
• Used bank database and [Software] to record transactions.
• Provided clients with general information on account opening.
• Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
• Managed inventory by tracking and ordering bank supplies, equipment and documents.
• Received checks for deposits, entered information into database and issued receipts.
• Trained and coached numberous tellers on banking operations to provide exceptional customer service.
• Identified talented potential employees through active recruiting and in-depth interview process.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
• Promoted bank's products and services by consistently cross-selling to customers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Counted cash drawers and made bank deposits.
• Examined tellers' reports of daily transactions for accuracy.
• Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Counted, verified and handled bank deposits and armored car transactions.
• Educated customers on online banking and mobile banking applications.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Handled various accounting transactions.
• Executed wire transfers, stop payments and account transfers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Referred customers to other banking departments for specialized services.
• Monitored and verified suspicious activity on customer accounts.
• Trained new hires on customer service policies and procedures.
• Cross-sold credit cards, loans and other bank products.
• Processed applications for new accounts.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Calculated fees due, interest and change for customer transactions.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Received loan and utility payments, sending funds to correct destinations.
• Generated monthly reports on customer activity and customer feedback.

No Degree - Hair, Cosmetics, Esthetics - Aurora's Cosmetology Institute (2009)

High School Diploma - South Stokes High School (1993-06)

Forsyth Technical Community College (1996-02)