Rhonda Turner

Accomplished professional with 20+ years of expertise in SAP training, instructional design, analysis, and business development for S/4 HANA, CIS, FIORI, SD, CRM, MM, WM, EWM, SCM, PS, FICO, RTR AP, BPC and other SAP modules within the public, private, utilities, and oil and gas industries. Significant experience leading SAP implementations including providing rollout support, documentation testing, user acceptance testing, and end user training.

Experience working as an associate-level functional consultant. Lead and coach teams to meet all required deliverables while building cross-functional relationships across all levels of the organization. Hold an active Secret security clearance.

SAP Senior Learning Consultant - IBM

(2023-06 - 2024-10)

Fully supported SAP ECC-G invoicing functionality. Developed G-invoicing training strategy, role-based training materials, and simulations. Produced G-invoicing processes for work instructions.

• Exceeded all objectives for the SAP training initiative.

SAP S/4 HANA Trainer / Content Developer - Lamb Weston

(2022-01 - 2022-08)

Functioned as an instructional designer and trainer for S/4 HANA and FIORI. Developed engaging class content for a variety of different classes in finance and sales. Created process-based PowerPoint presentations to enable simulations and provide work instructions. Documented change impacts through functional workshops.

• Reached all deliverables for training initiatives.

SAP Training & Organizational Change Management (OCM) Lead / Content Developer Utilities - Vertexone

(2020-01 - 2021-12)

Created and implemented role-based training curriculum, and trained on support tools and system environments. Created course content, materials, and assessments in alignment with specified learning objectives for S/4 HANA 1909. Built and deployed associated courses in SAP Enable Now.

Ensured consistent and successful training delivery by managing day-to-day training activities before, during, and after course completion. Oversaw various projects and strategies including OCM deliverables, communication plans, stakeholder analysis and business needs assessments, resistance mitigation strategy, and business readiness surveys.

• Reach all deliverables for OCM, training, training Development and Strategy
• Lead all OCM deliverables for CIS Enterprise systems project

SAP Trainer Business Systems Analyst SAFRAN - Rockwell / Collins

(2019-01 - 2019-04)

Provided SAP Navigation training to the financial teams, and created training documentation for end users. Analyzed clients' existing systems, and translated requirements into a system requirements document for the SAP finance area. Completed business process

Training, GRU ICU Utilities Project - ISG Consulting

(2016-10 - 2017-05)

Developed a project plan to meet clients' requirements after gathering requirements through Joint Application Development (JAD) sessions and conducting thorough analysis. Generated workflow processes and necessary documents in collaboration with the technical and functional team. Created business process designs for training documentations and system landscape designs.

Created training materials for MM, AP, WM. Provided analysis with written recommendations of post go live sustainment for training documentation, uPerform server management, and future instructor led classes for CIS. Served as System Administrator for uPerform training software including configuration and provisioning of the system.

Partnered with the technical and functional team for enhancements or corrections.

• Provided on time deliverables by utilizing software development methodologies such as Scrum.
• Delivered key S/4 HANA functional data modeling, ACDOCA table, calculation with controlling – profitability analysis (COPA) customization knowledge, and HADDOOP integration information to the IT systems lead.

SAP Training & Development, Change Management - Randstad Technologies

(2013-10 - 2015-10)

Led SAP training and development for the Peoples' Natural Gas IBM project. Recognized additional client needs through requirements gathering and rapid application development (RAD) and joint application development (JAD) sessions. Developed training materials for SAP CRM Module ISU/Utilities, Accounts Payable (AP), Accounts Receivable (AR), Inventory Management (IM), Materials Management (MM), Extended Warehouse Management (EWM), Procurement Card (PCard), and FICO.

Assisted in configuration of SAP ECC 6.0. Served as System Administrator for uPerform provisioning including assigning roles, groups, and permissions. Led the implementation upgrade of uPerform training software.

• Applied the correct approach for upgrading clients' training software management software and wrote a change management process by gathering technical and functional documents.
• Ensured clients' needs and requirements were met by collaborating with the Chief Information Officer and executive leadership.

SAP Training Consultant, Utilities American Water Project - Grom Associates

SAP Analyst / Training - Deloitte

SAP Technical Writer - Whitaker

SAP Training / Developer, U.S. Army Project - InSAP

SAP Training Lead Consultant / Developer - RCG Global Services

SAP Trainer/Developer, BP Oil Project - Triad Resources

SAP GL/PP Training Educational Lead, USDA FMMI Project - Accenture USDA

SAP Trainer/Education Developer, Navy ERP Project - IBM

SAP Trainer/Developer, Army PLM Project - Northrup Grumman

SAP Trainer/Developer, Raytheon Project - Deloitte

Bachelor of Science - Management and Minor in E-Business - University of Phoenix