Richa G

Software Test Engineer / QA Lead with 6+ years of IT experience, including 5+ years in software testing across functional, API, integration, and automation testing. Experienced in healthcare interoperability, enterprise integrations, payment systems, and production release support. Strong background in test planning, defect management, regression testing, RCA documentation, and cross-functional collaboration with developers, scrum teams, and business stakeholders.

Hands-on experience with qTest, ADO, JIRA, ServiceNow, Postman, SQL Server, TOSCA, IBM MQ, and related QA tools. Currently expanding automation skills with Playwright.

Software Test Engineer / Lead – EIS / ESB / InterOps - Infinite

(2022-06)

• Lead functional, API, and integration testing efforts for enterprise interoperability and healthcare integration projects.
• Gather and analyze business requirements to create test plans, test scenarios, test cases, and test execution reports.
• Own end-to-end QA activities for assigned projects, including test planning, execution, defect logging, validation, and production deployment support.
• Perform UI and API validation to ensure sprint deliverables meet business and technical requirements.
• Create and maintain sprint-based test suites using a centralized master test case repository.
• Document test results, log defects, and track resolution progress using qTest and Azure DevOps (ADO).
• Prepare RCA documentation for defects, including business impact analysis and preventive recommendations for future releases.
• Support live business hours, working sessions, and war-room activities for urgent production and release-related issues.
• Coordinate production release activities by creating and monitoring Change Requests and CTasks in ServiceNow and supporting PIR handoff to development teams.
• Participate in regression and smoke test execution, defect triage, and sprint-end status reporting for scrum teams, test managers, and stakeholders.

Quality Analyst - DollarDays

(2022-06 - 2023-12)

• Performed functional testing for e-commerce payment workflows across web platforms, with a focus on checkout and payment reliability.
• Executed cross-browser and cross-device testing to ensure a consistent shopping and payment experience for customers.
• Designed and reviewed test plans, test cases, and test strategies for payment-related functionality.
• Validated multiple payment methods including credit cards, ACH, and digital wallet transactions.
• Worked closely with developers and cross-functional teams to identify, prioritize, and resolve payment-related defects in a timely manner.
• Documented test execution results and supported release readiness through structured QA reporting.

Technical Sourcer - Meta / Facebook

(2022-04 - 2023-04)

• Supported technical hiring by sourcing and screening candidates for IT and engineering roles.
• Built talent pipelines through market research, referral generation, and targeted sourcing campaigns.
• Assessed candidates for technical qualifications and communicated hiring processes, compensation, and immigration-related steps.
• Partnered with hiring teams to improve candidate matching and support hiring goals.

TA and Lead Generation Specialist - Amazon Web Services (AWS)

(2021-06 - 2022-04)

• Supported recruiting operations and pipeline development for technical hiring initiatives.
• Built candidate pipelines and maintained talent acquisition performance metrics.
• Interviewed candidates and partnered with leadership teams to assess technical and behavioral fit for open roles.

Analyst / Volunteer IT Support - GFL (Non-Profit Organization)

(2021-01 - 2021-07)

• Volunteered in an IT support capacity, contributing to operational and technical activities for the organization.

Outreach Associate / Community Volunteer - YMCA

(2018-02 - 2020-12)

• Supported community outreach initiatives and fundraising efforts.
• Helped connect community members with available local resources and programs.

Test Analyst - Sony

• Collaborated with developers, QA team members, and business stakeholders to design test scenarios and test cases based on business requirements and technical designs.
• Created and executed manual test cases to validate software functionality, accuracy, and performance.
• Reported defects, documented findings, and shared detailed test results with leads and management.
• Contributed to overall software quality by supporting test execution and defect resolution activities.

B.Tech

MBA