Richard Bordonaro

Proven team player with a knack for enhancing customer satisfaction, demonstrated during tenure at Bjs Wholesales Club. Skilled in inventory management and adept at addressing customer inquiries, showcasing attention to detail and excellent service skills. Boosted brand visibility through creative merchandising, leveraging both interpersonal and organizational strengths.

Utility Clerk at Bjs Wholesales Club (2023-01 – 2024-01)

• Addressed and resolved customer complaints and answered subsequent customer service questions.
• Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
• Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
• Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
• Assisted in the development of company policies to enhance efficiency, safety, and overall performance in the workplace.

Stocker at HomeGoods (2016-06 – 2021-03)

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Reduced out-of-stock situations with regular monitoring of product levels on sales floor.

Merchandiser at Coca Cola Refreshments (2012-02 – 2013-11)

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Verified products appeared at correct locations in proper quantities.
• Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.

High School Diploma – North Bergen High School (1989-05)