Richard j mCdowell

To secure a position with a growing company where I can utilize my customer service skills.

Lead Problem Solver - Amazon Fulfillment - North Haven, CT

(2021-02)

Identify, investigate and correct shipments errors through data-driven decision and analytic problem-solving.

• Lead a team of associates to work safely and organized while following COVID-19 guidelines.
• Provided training to newly hired associates.
• Knowledgeable in problem solve technical functions such as POPs, induct command, Tray Jackpot, Rebin, Dwells and CPT chase.
• Successfully help manage teamwork during peak by working efficiently with management.
• When needed, help cover andons and assist other AA's as needed.

Maintenance Technician - Gonzalez Automotive Repair - Palmetto, FL

(2019-02 - 2020-04)

• Perform basic auto care and maintenance tasks such as: oil changes, fluid level check, tire rotation and wheel alignments.
• Repair and replace brake pads, wheel bearings, sensors and other parts.
• Perform routine maintenance and general mechanic work on vehicles.

Asset Protection - Best Buy - Sarasota, FL

(2017-01 - 2018-01)

• Monitoring the store for potential security risks and alarm functions.
• Protected company against fraudulent activities by creating AP alerts, reporting and documenting incidents with proper documentations.
• Worked with leaders and others to resolve any hazards or compliance issues and investigated any employees and/or customers incidents.
• Interacted with customers and store employees to maintain a safe environment.

Customer Service - Sunrise Global Inc - Kissimmee, FL

(2014-03 - 2016-12)

Managing incoming calls and customer services inquiries for high volume call center.

• Generated sells by engaging with customers.
• Identified customers needs to achieve customer satisfaction.
• Handled customers' complaints and provided appropriate solutions.
• Record keeping of customers interactions.
• Follow up communication if needed.
• Other job descriptions included.

Manatee Technical Institute (MTI) (2008-06 - 2012-06)