Richard Marcotte

Cannabis retail professional with 1.5+ years of dispensary experience, including supervisor/Manager on Duty responsibility in a high-volume Massachusetts operation. Experienced in personalized product recommendations, customer education, cash handling, order fulfillment, inventory support, merchandising, promotions, and state-compliant retail operations. Proficient with Dutchie and Blaze POS systems and known for calm customer service, strong product knowledge, teamwork, and ownership in fast-paced environments.

Budtender - Collective Premium Cannabis - Littleton, MA

(2026-04 - 2026-08)

• Educated customers and provided personalized cannabis product recommendations based on preferences and desired experience.
• Maintained current knowledge of products, inventory, daily menu updates, and promotions to support confident purchasing decisions.
• Processed orders and transactions while supporting fulfillment, front-of-house operations, restocking, and customer retention.

Maintenance Technician - Summer Village at the Pond - Westford, MA

(2025-07 - 2025-11)

• Performed daily inspection, cleaning, and upkeep of community amenities, including heated pools, fitness center, tennis and pickleball courts, and community clubroom.
• Maintained lawns, common spaces, walking trails, and beach areas through mowing, trimming, weeding, and debris removal to maintain high aesthetic standards.
• Conducted minor facility repairs, including painting, hardware replacement, building repairs, and basic utility system troubleshooting.
• Executed property-wide trash collection and recycling removal for community facilities and public access routes.
• Assisted with maintenance of roadways, walkways, golf cart paths, and common-area lighting to support safety and compliance.
• Operated and routinely serviced power equipment, tools, and maintenance vehicles, including mowers, trimmers, pressure washers, and golf carts.
• Collaborated with property management to address resident maintenance requests promptly while providing professional customer service.

Supervisor / Manager on Duty - Collective Premium Cannabis - Billerica, MA

(2023-08 - 2024-04)

• Led daily retail operations in a high-volume dispensary serving approximately 500–1,200 customers per day.
• Delivered and supported personalized customer service while resolving escalated issues professionally and efficiently.
• Maintained Massachusetts compliance and store procedures while acting as Manager on Duty.
• Managed cash operations and daily revenue reconciliation, identifying and resolving discrepancies.
• Supervised budtenders and inventory staff; supported training, team coordination, order flow, and operational execution.
• Used Dutchie and Blaze for customer orders, POS transactions, inventory tracking, menu support, and daily promotions.

Budtender - Collective Premium Cannabis - Littleton, MA

(2023-04 - 2023-07)

• Educated customers and provided personalized cannabis product recommendations based on preferences and desired experience.
• Maintained current knowledge of products, inventory, daily menu updates, and promotions to support confident purchasing decisions.
• Processed orders and transactions while supporting fulfillment, front-of-house operations, restocking, and customer retention.

Budtender / Sales Associate - Uma Flowers - Pepperell, MA

(2022-08 - 2023-01)

• Provided consultative cannabis sales and customer education, helping customers navigate product selection.
• Maintained organized product displays and a welcoming retail environment.
• Supported order fulfillment, transactions, merchandising, and day-to-day dispensary operations.

Senior Associate, Corporate Technology - Gerson Lehrman Group (GLG) - San Francisco, CA

• Managed enterprise client relationships, consistently exceeded sales and engagement targets, and worked effectively in a high-accountability environment.
• Led sourcing and recruitment of industry experts, outperforming peers in advisor acquisition.

Research Associate, Corporate Technology - Gerson Lehrman Group (GLG)

(2016-11 - 2017-05)

• Delivered tailored research solutions and professional client communication for corporate customers.

Bachelor of Arts - Astronomy - University of Southern California