Richard McComb

Friendly & professional CSR committed to first call resolution through proper call flow. Able to quickly identify caller inquiries, utilizing available resources to troubleshoot any issues and resolve the problem. Understand the need to be educated/updated on special handling policies and procedures, allowing for customer satisfaction without unnecessary escalation of support calls.

Adept at utilizing multiple applications and performing in a fast-paced, high volume work environment with focus on contributing to team success.

Please refer to resume

Please refer to resume