Richard Sainval

Plumbing specialist

Customer Support Specialist - Delta faucet

(2021-11)

• Plumbing specialist

Customer Service - Ace hardware

(2018-02 - 2021-11)

• Scheduled service call
• provided ongoing support to customers
• Customer Service Telemarketing

Security - Ramco

(2017-03 - 2017-06)

• Performing patrol duties within assigned areas to guard against theft, shoplifting, vandalism and fire
• Handling emergency situations effectively; medical emergencies, accidents and other threats
• Managing security systems to prevent theft, violence and vandalism
• Using different alarms for security purposes
• Observing all activities at premises and reporting any suspicious circumstances call center customer service agent - Lynx

(2016-11 - 2017-03)

• answered inquiries relating to account information, products and services, rates and policies
• entered and tracked sales orders
• resolved complaints
• scheduled service calls
• expedited priority issues
• provided ongoing support to customers
• Customer Service Telemarketing advanced technical SUPPORT - Alorica

(2012-06 - 2016-11)

I provide on the spot training and coaching, and administer the department's knowledge base. I manage the flow of information on new fixes for computer issues, and research new malware and removal techniques. My team is responsible for the repair of 1,000 computers per month. Provided remote technical support and malware removal to customers and performed hardware replacement/repairs for local customers due to warranty.

• Telemarketing
• Television setup
• Surround sound setup

Sales associate - Rack Room Shoes

(2012-03 - 2012-06)

• Cashier
• Stocking can lift over 70 pounds fast food employe - MCDONALDS - 1245 Homestead Rd, Lehigh Acres, FL, 33936

(2006-01 - 2012-02)

• Cashier
• Computer system for automated order taking. Handled currency and transactions quickly, & accurately.

Diploma - Computer - Lehigh senior high school (2008-06)