Abel Redonet

Detail-oriented bilingual English-Spanish professional with extensive experience in customer case management, technical operations, online research, digital content review, documentation, and quality assurance. Skilled at evaluating information for accuracy and relevance, researching incomplete records, applying detailed guidelines, documenting decisions, and navigating web-based platforms. Currently pursuing an Associate of Science in Cybersecurity and interested in supporting the improvement of AI-powered search through careful, objective content evaluation.

Independent Writer & Digital Researcher at Freelance (2025-06 – Present)

• Research technical, consumer, and cybersecurity topics using search engines, official sources, and AI-assisted tools, then verify claims before using them in written work.
• Draft, revise, and organize English and Spanish content for clarity, consistency, tone, and audience needs.
• Compare online sources, evaluate credibility and relevance, and document findings in Microsoft Word and Google Docs.

Case Manager at Alta Resources (2023-05 – 2025-06)

• Researched customer accounts, product history, service information, and prior contacts to resolve complex automotive customer-care cases.
• Reviewed records for completeness and accuracy, updated CRM systems, and documented decisions, commitments, and follow-up actions in clear written notes.
• Applied client policies, escalation procedures, privacy requirements, and quality standards while handling sensitive customer information.
• Managed multiple active cases in a deadline-driven environment and reported system errors, unusual account activity, and process gaps to leadership.

Warehouse Worker at Cintas (2023-01 – 2023-04)

• Supported warehouse operations in a fast-paced environment while following established safety, quality, and workflow procedures.

Sales Associate at Lowe's Companies, Inc. (2021-11 – 2023-01)

• Identified customer needs through careful questioning, researched product information, and explained options in clear, practical language.
• Maintained current knowledge across multiple departments and used internal systems and reports to support accurate service and sales decisions.
• Handled a high volume of customer interactions while maintaining safety, professionalism, and consistent follow-through.
• Helped train peers, shared product knowledge, and supported a collaborative customer-focused environment.

Developer at Joven Club de Computación y Electrónica (2014-07 – 2019-05)

• Reviewed webpages and digital elements for content accuracy, usability, and functionality, correcting issues and documenting requirements.
• Researched missing or incomplete information, entered and organized data, and worked with technical staff on WordPress-based solutions.
• Created 2D graphics, animations, diagrams, flowcharts, functional specifications, and project documentation for digital and training content.
• Tested and modified software and interface elements to improve performance and support project objectives.

Technical Specialist (Técnico Especialista) at Radiocuba (2006 – 2014)

• Monitored radio and television broadcast systems, investigated service issues, and worked with engineers to support reliable signal operations.
• Performed root-cause analysis across technical systems, verified equipment functionality, and documented operational findings.
• Extracted, organized, and reviewed monitoring data; created reports, charts, and tables while performing quality-control checks for accuracy.
• Trained staff on procedures and work instructions and handled confidential operational information appropriately.

Associate of Science in Cybersecurity – Sullivan College of Technology and Design (2025-08)

Technical Diploma (Técnico Medio) in Instrumentation and Automated Controls – IPUN - Eduardo García Delgado (1995 – 1999)