Richard Winters

Resolved customer booking conflicts for trucks and trailers, ensuring accurate reservations and high satisfaction using active listening and problem-solving skills. Managed daily rental transactions, including payments, insurance add-ons, and return processing, demonstrating strong attention to detail and POS proficiency. Assisted customers in selecting appropriate moving supplies and vehicle sizes, providing product knowledge and clear explanations to meet diverse needs.

Customer Service - U-Haul Moving & Storage - Houston, TX

(2017-01)

• Resolved customer booking conflicts for trucks and trailers, ensuring accurate reservations and high satisfaction using active listening and problem-solving skills.
• Managed daily rental transactions, including payments, insurance add-ons, and return processing, demonstrating strong attention to detail and POS proficiency.
• Assisted customers in selecting appropriate moving supplies and vehicle sizes, providing product knowledge and clear explanations to meet diverse needs.
• De-escalated frustrated customers by showing empathy and finding quick solutions, maintaining a positive environment during peak moving season.
• Efficiently managed counter and phone inquiries, prioritizing urgent requests and ensuring timely service for all customers.

Cook - I-Hop - Houston, TX

(2015-01 - 2016-12)

• Prepared and cooked a variety of menu items (breakfast, lunch, dinner) quickly and accurately, adhering to standardized recipes.
• Operated grill, griddle, fryer, and other kitchen equipment efficiently in a fast-paced setting.
• Managed multiple orders simultaneously, ensuring timely delivery and correct preparation.
• Maintained cleanliness and organization of cooking stations, following strict sanitation and safety guidelines (OSHA).
• Collaborated with the kitchen team and servers to ensure smooth workflow and customer satisfaction.