Rick C. Holtwisch

Driving sales and growing the business through operational excellence and exceptional customer service. Superior oral and written communication skills. Exceptional interpersonal skills. Exhibits extraordinary customer service and guest relations.

Experienced at team building and development. Successful at exceeding all corporate sales and profit percentage goals. Enthusiastically dedicated and passionate about achieving success. Career path reflects steady promotion and growth in diverse environments.

LOGISTICS TEAM LEAD/CUSTOMER SERVICE MANAGER/ASSET PROTECTION ASSOCIATE at Academy Sports and Outdoors (2020-09 – Present)

• Assist in managing and overseeing all hardline departments; including, Grilling, Camping, Outdoors, and Hunting and Fishing.
• Direct and assist in the replenishment and merchandising of the departments I lead.
• Engage in the operations of the Front End of the store assuring exceptional customer service standards are being met and delivered, resolving customer issues, and practicing exceptional guest relations.
• Review and verify gun sales.
• Assigned as Asset Protection Associate (APA).

LINE PRODUCTION/PREP COOK at Little Caesar's Pizza Restaurant (2020-07 – 2020-09)

• Prepared menu items as ordered by guests.
• Placed food orders and conducted restaurant inventories.
• Consistently maintained exceptional QSC standards for the restaurant.
• Ensured fresh, quality products were being delivered and food safe practices were being employed.
• Kept make line clean, stocked, fresh, and well maintained.
• Prepared dough, pizza sauce, breads, wing trays, and all other prep ingredients needed for menu items.
• Completed Serv-Safe Food Safety Certification.

REPLENISHMENT ASSOCIATE/CONSUMABLE DEPARTMENTS at Walmart Company (2020-04 – 2020-07)

• Stocked all warehouse trucks to sales floor.
• Conditioned store shelves, and front and faced counters.
• Processed overstock to warehouse.
• Down stocked aisles to fill from riser shelves.
• Assembled off shelf displays on end caps, drive aisle flats, and checkout wraps to increase sales, basket counts, and to generate excitement in the store.
• Offered outstanding customer service.

OPERATIONS MANAGER/ASSISTANT STORE MANAGER at CVS Health / CVS Pharmacy (2010 – 2020)

• Managed warehouse and sales floor to optimize sales.
• Directed and assisted in pharmacy operations assuring exceptional patient care.
• Developed budgets, had total P&L accountability, regularly slashing controllable expenses while growing the profitability of the store.
• Routinely met or exceeded corporate sales and profit percentage goals.
• Consistently delivered outstanding scores on My Store Health metrics which track sales goals, operational standards, and excellence in customer service.
• Ensured an exceptional customer service culture was cultivated and executed.
• Operated the business in a 24 hour environment.
• Managed a staff of 50 employees.
• Monitored and ordered supplies.
• Completed performance reviews.
• Handled customer inquiries and concerns.

EXECUTIVE ASSISTANT MANAGER at Party City Corporation (2006 – 2010)

• Actualized highest Halloween sales in the company at 2.2 million.
• Managed highest sales producing store at annual sales of 8.5 million.
• Maintained plan-o-gram integrity and directed seasonal transitions.
• Passionately delivered strong merchandising results, and in stock emphasis.
• Assisted in set up and merchandising of remodeled relocated and new stores opening.

STORE MANAGER at Big Lots, Inc. (2001 – 2006)

• Implemented and executed new more efficient receiving program, "Dock to Stock" increasing associate productivity by 30%.
• Achieved or exceeded all operational, sales, and profit percentage goals.
• Owned responsibility for inventory and shrink control, reducing shrink 42%.
• Administered the hiring, training, and scheduling of the team.
• Presided over the furniture department increasing sales revenues 60%.
• Managed a staff of 18 team members.
• Ensured consistent store productivity and metrics that increase sales and profitability.
• Demonstrated excellent people skills in both guest and associate relationships.

ASSISTANT STORE MANAGER at Wal-Mart Company (1999 – 2001)

• Supervised and assisted department managers in aggressive merchandising strategies in order to increase sales utilizing a store within a store concept.
• Managed 10 departments meeting or exceeding company expectations.
• Analyzed daily, weekly, and monthly reports for compliance as to project sales and determine stores profitability.
• Collaborated with management and associate teams to produce 2.5 million in average daily sales.
• Captained the loss prevention and shrink control committee.
• Managed a staff of 60 employees.
• Coordinated schedules and assigned team members shifts.
• Motivated entire team.

STORE MANAGER at Eckerd Drug Company (1997 – 1999)

• Directed, and assisted in pharmacy operations ensuring stellar patient care.
• Developed budgets, had total P&L accountability, steadily trimming controllable expenses while boosting the profitability of the store.
• Managed a top sales producing stores with annual sales of 7.25 million.
• Training Store Manager severing turnover 32% for exempt and non-exempt associates in the district through thorough training and effective follow up.
• Managed a staff of 25 associates.
• Exceeded sales and profit percentage goals.

MERCHANDISING MANAGER at Texas Drug Warehouse (1995 – 1997)

• Controlled warehouse receiving and merchandising of the sales floor.
• Governed all warehouse activities and inventory control reducing shrink 28%.
• Maximized sales through solid in stock conditioning.

ASSISTANT NIGHT MANAGER at Tom Thumb Page (1991 – 1995)

• Organized receiving activities and merchandising of sales floor.
• Commanded the overnight stocking team and maintained store conditioning.
• Engaged in store replenishment programs and Ad ordering.
• Administered the hiring, training, and staffing of overnight associates.

Some College in Business Administration / Managerial and Operational and Pharmacy Science Studies – Southern Illinois University, Edwardsville

Undergraduate Studies in Business Administration – Richland Community College

Undergraduate Studies in Business Administration – Eastfield Community College