Customer Service Coordinator at Smurfit Westrock | Packaging Solutions (2025-03 – Present)
Manage key customer accounts and serve as primary liaison between customers, production, quality, and scheduling teams.
- Manage key customer accounts and serve as the primary liaison between customers, production, quality, and scheduling teams.
- Coordinate complex order requests including pricing, artwork approvals, product specifications, and delivery scheduling.
- Prepare customer quotations and follow up with sales, clients, and purchasing to support revenue growth and account retention.
- Lead monthly reconciliation reporting for consignments, tooling, and invoice closeouts.
- Train and mentor an offshore support team in Monterrey, Mexico, successfully transitioning operational responsibilities and improving workflow efficiency.
- Collaborate with a three-person team to manage a high-volume shared operations inbox, set up accounts, and enter orders supporting the integration of a newly transitioned location into internal systems.
- Resolve accounts receivable discrepancies, billing issues, and pricing variances to maintain accurate financial records.
- Support front-office operations including high-volume communications and multi-line phone systems.
Customer Account Coordinator at International Paper (2022-01 – 2025-03)
Managed two strategic customer accounts within the company's top 80% revenue-generating business, maintaining strong relationships and ensuring operational alignment across sales, production, and logistics teams.
- Managed two strategic customer accounts within the company's top 80% revenue-generating business, maintaining strong relationships and ensuring operational alignment across sales, production, and logistics teams.
- Partnered with sales leadership to streamline internal processes and improve team efficiency, supporting strategic account initiatives and customer retention.
- Supported revenue growth and customer engagement initiatives, coordinating orders and participating in quarterly customer visits with sales representatives.
- Managed order fulfillment and delivery coordination, processing customer purchase orders and communicating production updates to ensure accurate and timely shipments.
- Created and reconciled SAP purchase orders and financial reports supporting month-end close activities.
- Processed credits related to returns, quality concerns, and pricing adjustments.
- Monitored warehouse inventory across multiple plant locations and maintained accurate reporting for operations teams.
Cemetery Office Manager at Moore Funeral Home & Cemetery (SCI) (2018-12 – 2021-10)
Supervised a team of 6–10 administrative staff across two cemetery locations, including four roles previously held prior to promotion, providing hands-on leadership, coaching, and operational guidance.
- Supervised a team of 6–10 administrative staff across two cemetery locations, including four roles I previously held prior to promotion, providing hands-on leadership, coaching, and operational guidance.
- Reviewed and approved service contracts and business agreements supporting approximately $650K in monthly revenue goals, ensuring accuracy and compliance with company standards.
- Led hiring, onboarding, and training of new administrative staff, strengthening team capability and improving operational continuity.
- Trained staff on SOX-compliant documentation, record management, and operational procedures, maintaining accurate records and audit readiness.
- Ensured compliance with corporate standards and Texas Department of Banking regulations, supporting operational integrity and regulatory adherence.
- Assisted families with account inquiries, billing discrepancies, and service contract issues providing professionalism, care, and compassion given the situation they were going through.
Administrative Assistant at Moore Funeral Home & Cemetery (SCI) (2017-04 – 2018-12)
Verified accuracy of interment documentation and service records according to company policies.
- Verified accuracy of interment documentation and service records according to company policies.
- Researched legal documents along with public records to ensure legal processes met for interments to protect company.
- Maintained historical archives and digital record systems with zero documentation errors.
- Assisted with revenue reporting and financial tracking across two cemetery locations with end of month reporting and receiving.
- Collaborated with sales and operations teams to support service scheduling and internal coordination.
