Ricky Smith

I am a dedicated and detail-oriented student with a strong foundation in customer service and a passion for retail operations. Recently relocated to San Diego from Johannesburg, South Africa, I bring a diverse skill set including exceptional communication abilities, proficiency in Microsoft applications, and a keen understanding of inventory management. As a former Graphic Web Designer and Customer Service Associate, I have honed my problem-solving skills and ability to thrive in fast-paced environments.

Currently pursuing an Associate Degree in Finance at Mira Costa College, I am eager to leverage my education and practical experience to contribute effectively to any team.

Operations Manager - AdrenaLuxe

(2024-01)

• Manage operations, order approvals, invoicing, and financial oversight for an independent brand.
• Oversee advertising campaigns and marketing initiatives across digital platforms.
• Coordinate fulfillment, customer service, and daily business operations.
• Track expenses, payments, and business performance metrics.
• Coordinate branding, product launches, and operational workflows to maintain efficient business operations.

Cashier / Sales Associate - Marshalls

(2024-06)

• Provided customer service and assisted shoppers with purchases and product questions.
• Operated the cash register and handled cash, card, and return transactions accurately.
• Helped maintain organized sales floors and stocked merchandise.
• Worked as part of a team to meet store sales and service goals.

Graphic Web Designer - Solar Technologies

(2024-01 - 2024-06)

• Created visually appealing graphics and layouts for online marketing materials.
• Assisted in the development of comprehensive style guides for clients, outlining proper use of logos, typography, color schemes, and other design elements.
• Created interactive elements and websites.

Customer Service Associate - Property Fellas

(2022-01 - 2024-01)

• Maintained clear and effective communication with customers and team members.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.

Restaurant Waiter - Barisio

(2021-06 - 2021-08)

• Worked as a server in a busy restaurant for 2 years, managing large groups and ensuring guest satisfaction.
• Handled cash transactions and maintained a positive attitude in a fast-paced environment.
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain cleanliness in the dining area.

Associate Degree - Finance - Mira Costa College

Bachelor's Degree - San Diego State University

High School Diploma - King David High School