Shift Leader at Blank Street (2025-08 – Present)
- Trained entirely new team on quality customer service
- Implemented new system of service generating an increase in average sales by over 30%
- Redesigned store workflow and brought about renovation to carry out redesign
- Serve every drink with care for store and personal responsibility
- Communicate with a tight-knit team to ensure best working conditions for the well-being of our staff and customer experience
Shift Lead at Birch Coffee (2024-09 – 2025-08)
- Performed quality customer service for every customer interaction
- Executed cash & credit transactions, bank deposits, and orders
- Opened and closed multiple store locations under varying procedures per store
- Communicated with a tight-knit team to ensure best working conditions for the well-being of our staff and customer experience
Dance Instructor & Administrative Assistant at Dance With Me Studios (2023-05 – 2024-08)
- Handled day-to-day front desk operations & collection of payments
- Instructed and planned for multiple students in several styles of partner dancing
- Performed any duties relative to maintaining a good client experience
Administrative/Research Assistant at Mount Sinai Department of Cardiology (2021-05 – 2023-08)
- Carefully screened, collected and maintained data of several subjects in ongoing clinical trials
- Relayed multi-entity communication within the hospital and with external companies
Shift Leader & Retailer at Paris Baguette (2020-08 – 2022-04)
- Recruited and trained an expanding front-of-house team in daily duties
- Prioritized providing exceptional customer service in a high-pressure environment
- Implemented new procedures in a small team to maximize efficiency of store procedure
Work Study Assistant II at Gonda (Goldschmied) Vascular Surgery Center at UCLA (2017-02 – 2020-08)
- Performed clerical duties
- Trained to use an electronic medical filing system
Barista at Volcano Tea House (2020-02 – 2020-08)
- Performed quality customer service in high pressure situations
