Customer Service | Bookkeeping | Operations
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Versatile & detail-oriented individual with over a decade of experience in customer service, operations coordination, hospitality, education, & team leadership across various industries. Known for creative problem-solving, process optimization, all while delivering exceptional client experiences. Adept at managing complex workflows, cross-functional collaboration, & driving continuous improvement with a flair of empathy & kindness extended to all.
Effective and efficient communicator with familiarity with DiSC communication styles.
Trained in the Sandler Selling System.
Proficient with Quickbooks, Microsoft Word and Excel/Google Sheets, Microsoft Dynamics NAV, Salesforce, and multiple PMS/CRM systems.
6 years experience with working with children- as Creative Arts Director, I developed and instructed 8-week arts programs for a small YMCA camp in the Berkshires; alongside mentoring my staff to improve their teaching skills and ability to develop their own curriculums independently.
6 years supervisory/management experience.
3 years bookkeeping/billing experience.
2 years of fleet management experience.
7 years in hospitality, including auditing, reservation and revenue management, front desk, and concierge.
1 year experience with inventory management and compliance.
Graduated with a BFA from Maine College of Art & Design in 2012 with a concentration in Printmaking & a GPA of 3.2. Received awards, honors, & talent-based scholarships all 4 years.
