Riley Smith

Certified Phlebotomy Technician with experience in blood collection, donor care, patient interaction, and fast-paced customer service. Strong communication, attention to detail, multitasking, and customer care skills with the ability to remain calm and professional in high-pressure environments.

Server - Johnny's New York Style Pizza

(2026-08)

• Provide attentive, friendly service while managing multiple tables and customer requests in a fast-paced environment.
• Process orders accurately, communicate with kitchen staff, and resolve customer concerns professionally.
• Maintain cleanliness, organization, and a positive guest experience while working efficiently as part of a team.

Donor Service Technician (Phlebotomy) - LifeSouth Community Blood Centers

(2025-10 - 2026-02)

• Performed venipuncture and blood collection procedures while following donor identification and safety protocols.
• Monitored donors for adverse reactions and provided reassurance and assistance throughout the donation process.
• Followed infection-control and sterile-technique procedures to maintain a safe collection environment.
• Accurately labeled, processed, and handled blood products according to established procedures.
• Communicated clearly with donors and worked efficiently under pressure in a high-volume setting.

Phlebotomist - The Genesis Center

(2025-06 - 2025-09)

• Performed venipuncture and specimen collection while prioritizing patient comfort and safety.
• Verified patient information, handled specimens accurately, and completed required documentation.
• Built trust with patients through clear communication, professionalism, and compassionate care.
• Adapted to changing clinical needs while maintaining attention to detail and efficient workflow.

Server / Food Runner - Maynards at the Corner

(2023-07 - 2024-07)

• Delivered attentive customer service while managing multiple responsibilities in a busy restaurant environment.
• Communicated effectively with guests and team members to ensure accurate and timely service.

Hostess - Blind Pig Tavern

(2024-07 - 2024-11)

• Greeted guests, managed seating flow, and supported front-of-house operations during high-volume shifts.
• Handled customer questions and concerns professionally while maintaining a welcoming environment.

High School Diploma - Cherokee Bluff High School (2024-05) Flowery Branch, GA