Riply Wood

Highly organized administrative professional with 5+ years of experience providing executive administrative support in a fast-paced business environment. Skilled in managing daily office operations, maintaining business records, and learning new software systems. Proven ability to manage multiple priorities, communicate across departments, and handle confidential information with professionalism and accuracy.

Experienced working in a developing organization where adaptability, initiative, and exceptional attention to detail were essential to daily operations.

Operations Manager at B.R. Distilling Company, LLC (2023-10 – 2026-03)

• Processed distributor purchase orders using Whiskey Systems inventory management software, ensuring accurate order fulfillment and inventory tracking
• Coordinated domestic and international shipments supporting monthly distributor orders across multiple markets.
• Served as primary liaison between executive leadership, production, sales, and distributors and external partners to streamline communication and operations.
• Collaborated across departments to support production, inventory, and administrative functions during periods of changing business needs.

Office Manager / Administrative Assistant at B.R. Distilling Company, LLC (2021-01 – 2026-03)

• Facilitated daily office operations, including vendor relationships, purchasing, office equipment, and supply inventory to ensure efficient business operations.
• Supported management with recruiting, resume screening, interview scheduling, and onboarding
• Responded to customer inquiries by phone and email, resolving issues professionally and maintaining positive customer relationships.
• Coordinated facility tour scheduling, managed WordPress booking system and Stripe payment processing service to ensure seamless customer reservations and payment processing.
• Assisted customers with retail purchases, product recommendations, and point-of-sale transactions.
• Frequently took ownership of projects outside normal responsibilities to support changing business needs and special projects.

Social Media and Marketing Manager at B.R. Distilling Company, LLC (2022-01 – 2023-10)

• Created digital marketing content including photography, graphics, social media copy, and promotional materials.
• Managed content calendar and coordinated marketing campaigns across Facebook and Instagram.
• Increased brand awareness and audience engagement maintaining a consistent brand voice.
• Coordinated domestic and international product shipments to media outlets, industry partners, and influencers.
• Designed and launched the company's facility tour program, including scheduling procedure, educational materials, and staff training.
• Oversaw marketing inventory and coordinated shipment of materials for promotional events and product launches.

Brand Ambassador at B.R. Distilling Company, LLC (2019-11 – 2020-01)

• Represented brand at festivals, tastings, and promotional events.
• Coordinated event logistics, promotional displays, and customer engagement activities.
• Educated consumers on products while building strong customer relationships.
• Increased brand visibility through product demonstrations, event marketing, and customer engagement.

Graduate Research Assistant at University of Memphis – Department of Psychology (2015-08 – 2020-05)

• Collected, analyzed, validated, and maintained research data while ensuring confidentiality and data integrity.
• Led school-based data collection sessions coordinating with educators and participants.
• Coordinated bi-annual research activities, maintained consent documentation, and supervised undergraduate research assistants during data collection sessions.

Graduate Teaching Assistant at University of Memphis – Department of Psychology (2015-08 – 2020-05)

• Supported undergraduate psychology courses through grading, exam proctoring, and student mentoring for both online and in-person courses.
• Maintained attendance records, gradebooks, and instructional materials.
• Held weekly office hours to tutor students and provide academic support.

Clinical Research Intern at St. Jude Children's Research Hospital – Department of Psychology (2014-06 – 2015-06)

• Supported clinical research through medical record review and administrative support.
• Maintained confidential research materials and assisted with laboratory organization.
• Reviewed medical records and prepared documentation for clinical appointments.
• Maintained research materials and provided administrative support for laboratory operations.

Hostess at Slider Inn – Downtown (2020-05 – 2020-12)

• Coordinated guest seating, managed takeout orders, and supported daily restaurant operations.

Bartender (Seasonal) at The TapBox (2016-01 – 2020-01)

• Delivered exceptional customer service in high-volume event environments while accurately handling cash and credit transactions.

Sales Associate – Fashion Watches and Accessories at Macy's – Wolfchase Galleria (2012-03 – 2014-06)

• Assisted customers with purchases, credit applications, and product recommendations.
• Managed cash transactions with accuracy and accountability.

Bachelor of Arts in Psychology – University of Memphis (2012-05)